IT Systems Support Analyst (Agile Scrum Master) | Hybrid - Makati at Tasq Staffing Solutions, Inc.

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Production Support, Agile Scrum, Business Analysis, DevOps, Technical Writing, Stakeholder Engagement, PowerShell, BASH, Ansible, SQL, Python, C#, JavaScript, Microsoft Azure, AWS, Incident Management

Industry

Staffing and Recruiting

Description

Responsibilities for this position may include but are not limited to: Provides 2nd level production support for several applications by troubleshooting incidents to identify root causes and solutions, identifying, and resolving problems, designing, and implementing configuration changes and monitoring performance. Deploys, configures, and supports business applications. Develops deep domain knowledge by understanding business processes. Elicits business requirements and translates business needs into fit-for-purpose actionable plans. Actively participates in an integrated DevOps Team utilizing Agile methodologies with strong change management focus. Proactive communication and quick response to production issues and project work. Strong customer focus. Monitors interfaces/data loads, administer security, and provide feedback/solutions on application performance. Identify areas for improvement and partners with Software Engineers/team members to address tactical and strategic issues. Develops and maintains support documentation. Maintains IP Compliance on systems and software as appropriate. Required Skills: Bachelor’s degree in computer science, Engineering, Math, Statistics, or other relevant fields. At least 5+ years’ experience with technical and/or business knowledge in 2 or more areas e.g., business analysis, production support with good overarching understanding on retail marketing and store systems, card systems, payment systems, mobile app, testing and integration. Critical thinking skills for framing, analysis, and synthesis of complex issues. Ability to tailor business processes to adapt to application functionality and processes. Strong stakeholder engagement; proactively collaborates with external (3rd party support and vendors) and internal customers. Technical writing - Being able to communicate complex ideas, status of issues and changes in a clear way (oral and written) to all levels of staff across the org. Independent, organized, and multi-tasker. Ability to work effectively and proactively in a multi-functional setting. Detail oriented with the ability to quickly assimilate and apply new concepts, business models and technologies. Highly motivated and self-starter Working knowledge and familiarity with scripting in DevOps environments, specifically with creating test scripts, deployment automation and configuration management using tools and technologies like PowerShell, BASH, Ansible Preferred Skills: Have experience working on a POS system with systems integration to payment, loyalty and mobile applications Working knowledge and understanding of Secure File Transfer Protocol (sFTP) used for exchanging data, and SQL Database queries and table. Working knowledge of IRM technical controls is an advantage. Knowledge of programming tools like Python, C#, JavaScript Knowledge of cloud services (e.g., Microsoft Azure, AWS) and cloud-based architecture. Selection Criteria: Business Analyst Skills & Technical Depth Ability to understand strategic goals and objectives and key business processes and identify integration points. Demonstrated experience in developing, socializing, and vetting new business processes and working across multiple stakeholder groups. Ability to analyse data and recommend reports to aid in decision making, communicate trends, exceptions, and appropriate actions to audiences of all levels. Solution minded with good sense of perseverance and resilience. Experience with mobile systems or loyalty rewards system will be a bonus. Familiar with IRM/IRSM/SOX processes and related technical standards and controls is a plus. Understanding of Service Level Agreements, Vendor Management, and Incident Management Communication Skills Ability to coordinate, create and deliver effective communications across a broad range of stakeholder groups; successfully adapts communications to audiences of all levels. Ability to work with multiple teams both external and internal and influence/drive to deliver results. Ability to explain technical concepts to non-technical users. Exhibits role courage to make thinking visible; Agree to Disagree Leadership Able to influence and inspire trust in others to follow and support. Willingness to take ownership and show initiative to achieve results. Ability to prioritize multiple tasks and work under pressure. Able to provide out-of-hours support when needed. Additional Details: Work Schedule: Mid/Night Shift Work Setup: Hybrid – 2x Work Onsite - Makati, 3x Work From Home

Responsibilities

Provides second-level production support for business applications by troubleshooting incidents and implementing configuration changes. Collaborates within a DevOps team using Agile methodologies to translate business requirements into actionable technical plans.