EMARKETER is the leading research, data, and insights provider for marketing, advertising, and commerce professionals. Our data-centric forecasts and rigorous analysis empower strategic decisions for brands, agencies, media platforms, technology companies, and more. With a strong focus on the transformation of digital advertising and ecommerce, EMARKETER’s forecasts, reports, and benchmarks enable global companies to anticipate tomorrow’s market trends for confidence today. EMARKETER is a division of Axel Springer SE, one of Europe’s largest media companies.

DESIRED SKILLS AND QUALIFICATIONS

• 3-5+ years of hands-on experience in IT support, with exposure to system administration tasks.
• Strong troubleshooting skills for hardware, software, access, and network issues.
• Familiarity with identity and endpoint management tools such as OKTA, Google Workspace, Azure/AD, Jamf, and Intune.
• Comfortable working in cloud environments and using tools like Jira Service Management, Slack, CrowdStrike Falcon, Monday.com, and Zapier.
• A team player who thrives in fast-paced environments and is excited to grow their technical expertise in systems operations.

THE ROLE & TEAM:

We’re looking for a hands-on IT Systems & Support Analyst to join our collaborative IT Operations team. In this hybrid role, you’ll provide day-to-day technical support while helping manage and enhance our systems infrastructure. You’ll work with a modern toolset and partner closely with senior IT staff to improve operations, automate workflows, and support company-wide technology needs.
This is a hybrid role working from our New York City HQ at One Liberty Plaza two times a week.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for internal IT support via Jira Service Management, resolving user issues with timely and clear communication.
• Own onboarding and offboarding processes including hardware setup, account provisioning/deprovisioning, and access coordination across tools like OKTA, Google Workspace, and Active Directory.
• Manage endpoint lifecycle using Jamf and Microsoft Intune, ensuring devices are compliant and aligned with company policies.
• Support identity and access controls via OKTA, Azure AD, and Google Workspace, including group memberships and security policies.
• Administer and troubleshoot collaboration tools such as Slack, Gmail, Drive, and Shared Drives.
• Assist in maintaining infrastructure through basic system admin work in Microsoft Hyper-V, including VM management and documentation.
• Collaborate on workflow automation and tool integrations across systems like Zapier, Monday.com, and CrowdStrike Falcon.
• Contribute to internal knowledge bases, system documentation, and IT process improvement initiatives.