IT Systems & Support Engineer (Hybrid AD / M365) at In Time Tec

Meridian, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

55000.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Active Directory, Entra ID, Microsoft 365, Tier 1-2 Support, Intune, VPN Access, User Lifecycle Management, Conditional Access, MFA, VM Provisioning, Patch Management, Group Policy, TCP/IP Networking, Troubleshooting, Documentation, PowerShell

Industry

Software Development

Description

IT Systems & Support Engineer (Hybrid AD / M365) Department: Information Technology Reports To: Senior IT Manager (Remote) Employment Type: Full-Time Salary Range: $50,000 – $55,000 USD Position Summary We are seeking a technically capable and growth-oriented IT Systems & Support Engineer to serve as the primary on-site IT presence for our U.S. office. This role blends hands-on user support with increasing exposure to systems administration responsibilities in a hybrid Active Directory / Entra ID / Microsoft 365 environment. The ideal candidate is comfortable working independently, capable of structured troubleshooting, and interested in growing toward server and network administration over time. On-Site Technical Operations · Serve as the sole on-site IT resource for approximately 100 users. · Provide Tier 1–Tier 2 support for Windows endpoints, M365 services, VPN access, and application access requests. · Manage onboarding and offboarding in hybrid AD / Entra environments. · Support Intune-managed endpoints and device compliance policies. · Maintain conference rooms, shared workspaces, and office IT infrastructure. · Maintain accurate documentation within the ticketing system. Hybrid Identity & M365 Administration · Support user lifecycle management across Active Directory and Entra ID. · Troubleshoot identity synchronization and authentication issues. · Assist with Conditional Access and MFA enforcement. · Manage M365 licensing and access control assignments. Infrastructure Exposure & Growth Path · Assist with VM provisioning and maintenance. · Support U.S.-based server and network infrastructure. · Participate in patch management and system monitoring activities. · Gradually assume responsibility for Group Policy, server management, and networking tasks. Security & Operational Balance · Support implementation of security controls while maintaining operational efficiency. · Communicate risk and trade-offs clearly when necessary. · Identify and escalate security gaps or misconfigurations. Cross-Team Collaboration · Coordinate with global IT counterparts on shared services. · Clarify ownership boundaries to prevent operational gaps. · Maintain professional communication across distributed teams. Required Qualifications · 2+ years of experience in IT support or systems support. · Working knowledge of Windows desktop administration. · Experience with hybrid AD / Entra ID environments. · Experience supporting Microsoft 365. · Basic understanding of TCP/IP networking concepts. · Experience with endpoint management tools (Intune preferred). · Strong written and verbal communication skills. · Ability to work independently with limited in-person supervision. Preferred Qualifications · Exposure to virtualization platforms (Hyper-V, VMware, or Azure). · Experience with Group Policy and Conditional Access. · Basic PowerShell knowledge. · CompTIA A+, Network+, or similar certifications. · Demonstrated interest in systems administration or infrastructure engineering. Growth Opportunity This role is designed for a candidate who is interested in growing into a Systems Administrator position within 12–24 months as the organization scales. Successful candidates will demonstrate ownership, technical curiosity, and the ability to operate independently in a hybrid environment.

Responsibilities

This role involves serving as the primary on-site IT resource for about 100 users, providing Tier 1-2 support for endpoints, M365 services, and managing user onboarding/offboarding in hybrid AD/Entra environments. The engineer will also assist with infrastructure tasks like VM provisioning and gradually take on server and network administration responsibilities.