EDUCATION AND EXPERIENCE:

Experience preferred but not all necessary.

• Associate’s degree or equivalent from two-year college or technical school (or related degree/equivalent combination of education and experience) preferred.
• 2+ years of IT work experience preferred.
• Professional IT certifications preferred.
• Demonstrated proficiency with setting up, maintaining and troubleshooting computers, printers, software, and mobile devices.
• Basic networking troubleshooting: ISP/LAN/Wi-Fi connectivity, routers, switches, and firewalls.
• Windows Active Directory: administration and maintenance of end user accounts, permissions, and access rights.
• Experience with Help Desk ticketing and monitoring software.
• Experience using Microsoft Windows client platforms: Windows Server, SharePoint.
• Email troubleshooting in Microsoft 365 environment.

SKILLS:

The skills listed below are ideal. They are not all required.

• Troubleshooting technical issues harnessing natural curiosity / interest in technology.
• Ability to think analytically and be a methodical problem solver.
• Self-motivated with the ability to work in a fast-moving environment.
• Ability to work in a team and communicate effectively.

• Provide technical assistance to Centaris’ clients.
• Installs, configures, and upgrades computer hardware and software and/or Voice/VoIP equipment.
• Performs hardware repairs, replacements, and upgrades.
• Provides basic technical support at the network and/or Voice/VoIP level: WAN and LAN connectivity, routers, firewalls, and security.
• Basic remote access solution implementation and support.
  Requirements: