IT Systems Technician I at Rawlings Sporting Goods Company Inc

Maryland Heights, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help desk support, Windows 10, Windows 11, Office 365, Computer networking, Hardware troubleshooting, Printer troubleshooting, Copier troubleshooting, Retail point-of-sale systems, Server administration, User administration, Customer service, Technical support, Asset management, Vendor coordination

Industry

Sporting Goods Manufacturing

Description

Job Title: IT Systems Technician I Department: IT Department Reports to: IT Service Desk Team Leader Supervises: None Location: St. Louis, MO FLSA Status: Exempt General Overview: The IT Support Specialist plays a critical role in delivering reliable, high-quality technical support across the organization. This position is responsible for supporting and maintaining end-user systems, including desktops, laptops, and servers, ensuring optimal performance, security, and uptime. Serving as a key point of contact for both internal and external users, this role troubleshoots technical issues, manages hardware and software deployments, and collaborates with cross-functional teams to resolve system challenges efficiently. The ideal candidate is a proactive problem-solver with strong customer service skills who thrives in a fast-paced environment and is committed to delivering seamless IT support experiences. Essential Duties & Responsibilities: * Provides daily computer support for both internal and external users in different locations, including “help desk” assistance, training and troubleshooting. Field requests and incidents via phone and email. * Determines and solves a variety of computer or network related problems and collaborate with peers to implement solutions. * Sets up and properly installs computers, printers, and associated peripherals and software. * Provides hardware maintenance and coordination of repairs as needed. * Coordinates vendor service calls, e.g., Dell, HP, Canon, etc. * Dispose of obsolete assets (dead monitors, computers, printers, etc.) * Supports all current Windows applications. * Follows procedures for server and user administration and management. * Maintains clear communications with corporate IT department and company employees. * Ensure that all problems are resolved according to the departmental prioritization guidelines. * Maintains professional skills and keeps current in technical abilities using available resources and training. * Manage and deploy client computers and patch installed applications using client management application suite. Essential Knowledge, Skills and Abilities: * 1-3 years of experience in a help desk environment * Experience with Retail Point-Of-Sale Systems Preferred * Experience with Windows 10, 11, and Office 365 * Intermediate Computer Networking/Troubleshooting * Intermediate Hardware Troubleshooting * General Printer/Copier Troubleshooting * Strong organizational skills * Good verbal and written communications skills * Ability to work in a demanding, dynamic environment * A+/Network+ Certifications preferred Working Conditions: Office conditions primarily. Manufacturing and distribution facility conditions may be experienced. Position requires a cell phone for off-hour application support occasionally. Rawlings Sporting Goods Total Compensation Package: The health, well-being and financial stability of our employees are a high priority to us. Our benefit plan includes competitive compensation and a full range of life and career enhancing benefits. We offer the following benefits to all full-time employees: * Comprehensive medical/dental/vision plans * Company paid life and disability insurance. * Paid Parental Leave * Employee Assistance Program. * 401k (fully vested immediately) with Company match. * Paid time off * Paid holidays * Opportunities for advancement * Employee Discount Program This job description does not list all the duties of the job. Position may be required to perform other duties as needed.

Responsibilities

The IT Systems Technician provides technical support for end-user systems, including desktops, laptops, and servers, while managing hardware and software deployments. They serve as a primary point of contact for troubleshooting technical issues and collaborating with cross-functional teams to ensure system uptime.