IT Systems Technician

at  Uline

11504 - 186 STREET NW. EDMONTON, AB T5S 0J1

Uline is seeking an IT Systems Technician to join our Technology team.
Hours: Monday through Friday, 8:30 AM to 5 PM

Position Responsibilities

• Respond and resolve user support requests.
• Log time and problem resolutions into ticket system.
• Maintain inventory, perform audits and manage equipment check-in process.
• Manage user accounts and permissions.
• Deploy new hardware and software and perform maintenance on existing equipment.
• Work with management to ensure maximum availability of all systems within the Business Unit.
• Research solutions to new problems and better solutions to existing problems.
• Participate in planning and implementing large scale projects.
• Perform basic maintenance for network servers.
• Create and maintain documentation of various systems and software programs.

Minimum Requirements

• High school diploma or equivalent; Bachelor’s degree preferred.
• Understanding of Microsoft Windows technology, Group Policy, Microsoft Active Directory, administration, user accounts and internet e-mail preferred.
• General understanding and interest in basic networking, remote communications, working with software, hardware and other infra systems.
• Ability to install and maintain laser printers and computers.
• Excellent communication, time management and problem solving skills.
• Ability to occasionally work after hours or weekends.
• Required to provide on-call support on a rotational basis.
• Ability to lift up to 50 lbs.

Benefits

• Extended medical and health coverage that includes medical, dental and vision.
• Basic life insurance, disability and wellness programs.
• RRSP with 5% employer match.
• Paid holidays and generous paid time-off.
• Bonus programs that include annual performance, sales goals and profit sharing.
• Scholarship program for children of employees.

Employee Perks

• Reimbursements for fitness memberships.
• Free chair massages.
• Numerous employee appreciation events throughout the year.
• Opportunities for community involvement.

• Respond and resolve user support requests.
• Log time and problem resolutions into ticket system.
• Maintain inventory, perform audits and manage equipment check-in process.
• Manage user accounts and permissions.
• Deploy new hardware and software and perform maintenance on existing equipment.
• Work with management to ensure maximum availability of all systems within the Business Unit.
• Research solutions to new problems and better solutions to existing problems.
• Participate in planning and implementing large scale projects.
• Perform basic maintenance for network servers.
• Create and maintain documentation of various systems and software programs