WHO WE ARE

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

POSITION DESCRIPTION

Provides technical and administrative support, including help desk, installation and troubleshooting of computer systems, software and peripherals for YWCA Hamilton users.

• Provides technical support to YWCA Hamilton users;
• Answers technology-related questions from clients;
• Responsible for completing I.T. tickets and support requests and maintaining ticket records and technical notes;
• Provides maintenance for the organization’s devices;
• Installs, configures, troubleshoots, upgrades, maintains and performs updates on computers, printers, cell phones, and other devices as well as systems and network;
• Ensures interconnection of desktop computers with diverse systems including files

servers, email servers, computer application servers and administrative systems;

• Moves and sets up workstations, including supplying computer terminals, data connections and telephones;
• Creates, removes and sets up users and computers on the YWCA Hamilton systems (both on site and on the cloud) including servers, and Active Directory etc.;
• Provides orientation to new users of existing technology (e.g. email);
• Ensures staff are given proper permissions for file sharing servers, distribution and security groups;
• Maintains a current and accurate inventory of technology hardware, software and resources;
• Maintains logs of required repairs and maintenance;
• Collaborates with the I.T. Manager and I.T. Specialist on special projects (e.g. HRIS) and performs internet-based research as required;
• Collaborates with contractors and vendors;
• Maintains accurate records, statistics and produces reports for I.T. Manager as required;
• Nurtures and forms meaningful internal and external working relationships and partnerships;
• Ensures compliance with policies and procedures;
• Understands emerging trends, leading practices, industry professional standards;
• Supports YWCA Hamilton mission, vision and values;
• Performs other duties as required.

QUALIFICATIONS

• Completion of 3 years College in computer science, or equivalent;
• Minimum of 2 years’ system administration experience;
• Must have experience installing software, patches, updates on desktops, laptops and mobile devices;
• Must have experience troubleshooting basic network, software and printing problems;
• In-depth knowledge of Microsoft systems, Microsoft certification is an asset;
• Ability to work extra hours as required;
• Must provide a current Criminal Record Judicial Matters Police check or willingness to obtain at own cost;
• Ability to bring a feminist, anti-racist/anti-oppressive perspective to work;
• Bilingual English/French or other languages an asset.
  As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.
  Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.
  Please Note: Personal information collected during the recruitment process will only be used for employment opportunities only in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.

Please refer the Job description for details