Are you interested in joining a company that will map out your development within the first year and provide you with a career coach?

If so, GenConnect is looking for a talented IT Team Lead in Huntsville, AL. In this role you will:

• Demonstrate a high level of organizational skills and the ability to self-manage and prioritize adynamic workload
• Ensure company goals and objectives are being met by each employee and provide constructive feedback
• Address customer concerns in reference to products, services rendered or employee interactions
• Work on all aspects of IT infrastructure – on-premise and Microsoft 365 cloud applications
• Troubleshoot customer technical issues
• Design, test and implement servers, networks, hardware and software
• Manage and maintain tickets assigned and hours billed to show initiative to address items based on priority/severity level
• Plan, coordinate, and implement network security measures that protect data, software, and hardware
• Participate and follow the implementation of IT projects such as upgrades, training, and troubleshooting
• Participate and engage ideas, processes, and actions to improve service, workflow, environment, and culture
• Assist, train and mentor junior technicians
• Perform other duties as assigned

Qualifications:

• Advanced training in Information Technology or Information Security Two- or Four-year degree from accredited institution preferred
• 15 years’ experience in Information Technology with advanced problem-solving skills (MSP experience is preferred)
• Experience in user technical support, network administration, systems analysis and design, and support activities in multi-user network environments
• Demonstrated proficiency in MS Office 365
• Extensive network and hardware experience
• Extensive hands-on and troubleshooting knowledge of Windows client and server operating systems, Hyper-V, on-premise Exchange server, and MS SQL Server
• Demonstrated proficiency in DHCP, DNS, and AD
• Demonstrated proficiency with network equipment - routers, firewalls, access points, & switches
• Knowledge and experience with MSP Management tools is a plus
• Security +, Linux, Microsoft, or Cisco certifications are a plus
• Knowledge of PBX/Telephone equipment is a plus

• Demonstrate a high level of organizational skills and the ability to self-manage and prioritize adynamic workload
• Ensure company goals and objectives are being met by each employee and provide constructive feedback
• Address customer concerns in reference to products, services rendered or employee interactions
• Work on all aspects of IT infrastructure – on-premise and Microsoft 365 cloud applications
• Troubleshoot customer technical issues
• Design, test and implement servers, networks, hardware and software
• Manage and maintain tickets assigned and hours billed to show initiative to address items based on priority/severity level
• Plan, coordinate, and implement network security measures that protect data, software, and hardware
• Participate and follow the implementation of IT projects such as upgrades, training, and troubleshooting
• Participate and engage ideas, processes, and actions to improve service, workflow, environment, and culture
• Assist, train and mentor junior technicians
• Perform other duties as assigne