IT Tech Help Desk at Global Connections INC

Overland Park, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Windows Server, Active Directory, Microsoft 365, Networking, Troubleshooting, Communication, SQL, IIS, Remote Access, IP Addressing, VLANs, Documentation, Project Management, Interpersonal Skills, Technical Knowledge

Industry

Travel Arrangements

Description

Description Description Global Connections, a leader in the travel club industry, is looking for an experienced IT Technician to be a part of our highly motivated Technology Services team. IN-OFFICE CORE HOURS 9 - 2:00 PM (LOOKING FOR 20 - 30 HOURS A WEEK) Our organization strives to deliver memorable travel experiences and service that win the loyalty of our customers. We have a Technology Services team to ensure the customer experience is seamless whether using our in-house created software or visiting one of our web sites. This position will provide you a variety of opportunities to expand your technical knowledge and keep you current with new technological trends. The basic responsibilities of this position include design, installation and configuration of Microsoft based networks; maintain client security by establishing and enforcing appropriate policies; troubleshoot and resolve system failures and performance issues; provide appropriate communication to client and management; be a good representative of the company. Applicants must have excellent customer service, interpersonal, documentation, and project management skills. Benefits Competitive Rates 2 weeks of Vacation, 1 Week of Personal and Holidays Medical, Dental, Vision, Life-Insurance and FSA Plans 401(k) Employee Discounts for Travel Gym Discounts Fun Culture! An Equal Employment Opportunity Employer No Third Parties Requirements Requirements Entry-Level Network / Server Technician We’re a Microsoft-focused IT firm seeking an Entry-Level Network / Server Technician to join our team. You’ll gain hands-on experience supporting Windows Servers, Active Directory, Microsoft 365, and networking infrastructure in a fast-paced, professional environment. What you’ll do: Support Windows Server, Active Directory, and Microsoft 365 (mailboxes, Teams, licensing). Troubleshoot desktops, laptops, and mobile devices (Windows 11 focus). Assist with basic networking tasks (IP addressing, VLANs, connectivity). Use remote access tools (RDP, VPN) to support end users. Learn SQL, IIS, and other enterprise technologies under senior guidance. What we’re looking for: Passion for IT and eagerness to learn. STRONG CUSTOMER SERVICE HAPPY! We want happy people to help happy employees! Familiarity with Windows environments (school, homelab, or work experience). Basic networking knowledge (IP, subnets, routing fundamentals). Strong communication and customer service skills. Certifications (A+, Network+, MCP) are a plus, not required.

Responsibilities

The position involves design, installation, and configuration of Microsoft-based networks, maintaining client security, troubleshooting system failures, and providing communication to clients and management. The role also emphasizes being a good representative of the company.