IT Tech at Mainsail Lodging & Development

Fayetteville, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Assistance, Support, Audiovisual Equipment, Troubleshooting, Project Management, Communication, Network Administration, Hardware Installation, Software Support, Guest Facing Technologies, IT Infrastructure, Data Analysis, Maintenance, Training, Problem Solving, Collaboration

Industry

Hospitality

Description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. This IT/AV Technician is responsible for providing technical assistance, support and advice to hotel staff and guests using computers, peripherals and audiovisual equipment. The IT-AV tech will install, configure, prepare, arrange, operate, diagnose, inspect maintain, and repair equipment such as laptops, desktops, point of sales, microphones, video recorders, projectors, lighting, sound and other property equipment. Trains assigned personnel in simple equipment operation. This candidate will help determine the IT needs and is responsible for implementing business applications to fulfill demand requirements. Will also manage and optimize industry standard systems to maximize property operations What you have Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience 1-2 years of experience working in IT Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems Excellent project management skills and strong ability to prioritize Firm grasp on IT infrastructure and operations best practices Understanding of Hotel Guest Facing technologies such as PMS, POS systems What you’ll do Troubleshoot and provide solutions to hotel guest facing systems such as PMS and POS Work with vendors and for new hardware and software Troubleshoot hardware and software issues Effective communication with property executives and corporate staff to convey issues and or possible solutions necessary Assists with Audio visual setups, troubleshooting, and maintaining AV equipment Analyze and report on support data to determine the best practices solutions Manage IT ticketing process and provide accurate reporting for trend analysis Receive, configure, install and support computer hardware and peripherals in a networked environment Troubleshoot, diagnose and repair hardware and software issues for users in their workspace Assist the Network Administrator and other IT staff in the roll-out of network, operating system and software upgrades and patches as those requirements arise Use common hand tools, diagnostic and predictive software and tools to perform routine maintenance and upgrades on computers, peripherals and network hardware and appliances Responsible for maintaining a clean, safe and hazard free work environment Perform other departmental duties as may be required by Management Physical Demand Ability to sit for extended periods of time. Ability to communicate clearly. Corrected vision to normal range. Mental Demands Must be able to convey information and ideas clearly Must be able to evaluate and select among alternative courses of action quickly and accurately Must maintain composure and objectivity under a fast pace work environment and demanding guest situations Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers, guests and vendors Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Mainsail Lodging & Development is an award-winning, Tampa, Florida-based company specializing in hotel, furnished housing, and resort property management and development, marketing and sales. An established company with a dynamic entrepreneurial spirit, Mainsail prides itself in finding unique lodging opportunities with a purpose and applying its passion and expertise to each project. Find your dream career within an impressive portfolio of top-branded properties throughout the southeastern United States and Caribbean. Each Mainsail property inspires guests with a distinct character and meticulously crafted, sophisticated style, from a private island resort, and urban culinary showplaces, to waterfront marvels, boutique southern hotels, and a historic jazz era icon. Stay Sojo, Mainsail’s newest brand, provides short-term furnished living options across the country, while Mainsail Vacation Rentals manages a collection of private, luxury vacation homes in Florida. A bright future with stellar benefits awaits! We have a comprehensive and competitive benefits program: Medical, Dental & Vision HSA & Flexible Spending Account Basic Life & Disability Plan 401(k) Retirement Plan Paid Time Off & Volunteer Time Off Holiday Pay & Bereavement Leave Growth & Development Opportunities Tuition Reimbursement Employee Assistance Program Travel Discounts for hotel team members through Marriott Explore Program FREE meal (full-service hotel team members only)

Responsibilities

The IT/AV Technician is responsible for providing technical assistance and support to hotel staff and guests, including troubleshooting and maintaining various equipment. This role also involves managing IT needs and optimizing systems to enhance property operations.