IT Tech Services Engineer at Edmunds GovTech

Town of Clifton Park, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Helpdesk Support, Network Configuration, System Monitoring, Troubleshooting, Customer Service, Problem Solving, Analytical Skills, Attention to Detail, Hardware Maintenance, Software Administration, Network Security, Technical Certifications, Communication Skills, On-site Support, VM Hosts, AWS, Office 365

Industry

Software Development

Description

Description · Performs helpdesk support for EGT and our contracted MSP clients · First point of escalation for IT Services Engineers · Monitors critical systems (e.g. VM Hosts, Datto, AWS, N-Able, etc.) to proactively troubleshoot any issues and ensure the company and its intellectual property is always protected · Assists with configuration and setup of networks for contracted clients · Maintains and monitors all devices for both EGT and MSP clients · As needed, conducts on-site support for MSP clients for both network and computer issues · Performs analysis and assessment of client networks to assist in evaluating end user needs and recommending appropriate hardware and software solutions · Sets up new PCs for company staff and MSP clients, including configuration of needed software and drivers · Helps administer various information systems (Office 365, Jive, KnowBe4, N-Able, etc.) · Maintains and repairs network related equipment (e.g. routers, firewalls, switches) and peripheral devices · Configures LAN/WAN/VLANS and manages network security to maintain privacy and protection from attack · Performs regular upgrades to ensure systems remain current / patched · Troubleshoots system failures and provide solutions to restore functionality Requirements · 2+ years experience with computer systems, hardware, software, and networking · High school education required, college degree in computer science or application field preferred · Technical and security certifications preferred · Customer service/help desk experience · Able to communicate clearly and effectively with team members as well as clients of varying technical skill levels · Strong problem solving/analytical skills · Organized and attentive to detail

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Responsibilities

The IT Tech Services Engineer performs helpdesk support and is the first point of escalation for IT Services Engineers. They monitor critical systems, assist with network configuration, and conduct on-site support for clients.