IT Tech Specialist (Korean and English) | 2025PX05005 | AVON-224|AST-46635 at Mindverse Consulting Services Limited

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual Korean/English, IT Support, Troubleshooting, SAP, POS Systems, Windows OS, MacOS, Apple iOS, Microsoft 365, Networking, Customer Service, Communication Skills, Remote Support Tools, Imaging Software, Ticketing Systems, CompTIA A+, Network+

Industry

IT Services and IT Consulting

Description

Onsite Bilingual IT technician to support both our office staff and retail store team. You'll provide hands-on technical support, manage IT equipment, and troubleshoot issues related to hardware, software, network, SAP, and point-of-sale (POS) systems. Fluent in KOREAN and ENGLISH Mandatory Responsibilities • Support office and retail staff with day-to-day IT issues • Troubleshoot desktops, laptops, printers, phones, and POS terminals • Set up and configure new equipment (PCs, monitors, scanners, registers, etc.) • Install and maintain software, OS updates, and security patches • Handle SAP user issues (e.g., access, printing, basic errors) • Troubleshoot POS devices, receipt printers, scanners, and payment terminals • Ensure network connectivity (wired and wireless) is stable and functional • Maintain accurate IT asset inventory and documentation • Support new hire onboarding and terminations (hardware, accounts, access) • Manage tickets through the helpdesk system and escalate when needed • Work with vendors for equipment repair or service coordination Requirements • Bilingual Korean/English • 2+ years in IT support, preferably in mixed office/retail environments • BS or BA degree in computer science, or a related field is desired. • Hands-on experience with SAP and POS troubleshooting (Not a requirement) • Proficient with Windows OS, MacOS, Apple iOS, Microsoft 365, and basic networking • Familiar with remote support tools, imaging software, and ticketing systems • Able to lift/move equipment (up to 50 lbs) • Strong customer service and communication skills • Ability to troubleshoot problems, eliminate variables, and get to root cause of issues. • Available for onsite work at both office and retail location • CompTIA A+, Network+, or other certifications are a plus Work TimingRegular Hours Monday to Friday, 9am to 5pm Work Timezone Global Timezone (GMT -0700) Pacific Time - Los Angeles (PST) Reporting Location Studio 1886 515 Shatto Place Los Angeles Hours per week 40 Duration 12 month(s)

Responsibilities

The IT Tech Specialist will support office and retail staff with day-to-day IT issues, troubleshoot various devices, and manage IT equipment. They will also handle SAP user issues and ensure network connectivity is stable.