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IT Tech Support Associate at Filinvest Group

Muntinlupa, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Assistance, Troubleshooting, Hardware Installation, Software Configuration, Documentation, Customer Support, Problem Resolution, Application Roll-out, Procedural Documentation, Technology Testing, Electrical Safety Checks, Compliance Audits, IT Governance, Cost Optimization

Industry

Hospitality

Description

JOB SUMMARY The IT End User Support Associate provides technical assistance to all users at the site, resolving hardware, software, and connectivity issues promptly. · respond to user requests and troubleshoot technical issues. · Install, configure, and maintain hardware and software. · Document incidents and resolutions in the ITSM system. · Assist in asset tagging and inventory updates. · Escalate unresolved issues to the Tech Support Lead. · Speaking to customers to quickly get to the root of their problem. · Providing timely and accurate customer feedback. · Talking to customers through a series of actions to resolve a problem. · Following up with clients to ensure the problem is resolved. · Supporting the roll-out of new applications. · Providing support in the form of procedural documentation. · Testing and evaluating new technologies. · Conducting electrical safety checks on equipment. · Assist in audits and reporting for compliance. · Support IT governance and cost optimization initiatives.

Responsibilities

The IT End User Support Associate provides technical assistance to users, resolving hardware, software, and connectivity issues. Responsibilities include troubleshooting, documenting incidents, and supporting the roll-out of new applications.