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INVITING APPLICATIONS FOR THE ROLE OF PROCESS DEVELOPER - IT TECH SUPPORT L1

This role is to provide technical support to users based in the Guadalajara Mexico site working with devices including desktop/Laptop computers, printers, smart devices, video conference systems, Wi-Fi devices and other peripherals.

RESPONSIBILITIES

Provide IT Support to end users, executives members onsite or remotely or in video conference events.

• Troubleshooting and maintenance of end users laptops, Mobile devices and basic IT infrastructure equipment including Telecom.
• Ensure all end user and IT documentation is updated, provide End user training for new or existing applications when needed.
• Imaging new PCs & laptops and configuring them for end user use
• Escalation point of contact for help desk/onsite issues & represent local IT team for any local business critical IT issues.
• Work with IT management teams to ensure ramp ups, IT projects, new transitions requirements are handled promptly.