WHO ARE WE?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

YOU’LL NEED TO BE:

• Able to demonstrate the ability to undertake the above responsibilities
• Legally able to work in the country in which the position is based
• A passion for technology
• Previous minimum 5 years’ experience as an IT Senior professional
• Experience of managing 3rd parties and 3rd party delivered services
• Excellent leadership and people management skills
• Excellent written and verbal communication skills
• Willingness to support and mentor junior staff
• Excellent customer facing/customer service skills
• Able to work under pressure and meet deadlines
• Able to demonstrate a high degree of flexibility including shift and out of hours working
• Excellent organisational skills
• Able to manage sensitive and sometimes confidential information
• Self-motivation and able to take responsibility
• Able to manage and prioritise and tasks and time efficiently
• Able to demonstrate initiative and a proactive approach to daily tasks
• Possess excellent problem solving skills
  This description reflects the core activities of the role but is not intended to be all-inclusive and other duties within the group/department may be required in addition to changes in the emphasis of duties as required from time to time. There is a requirement for the post holder to recognise this and adopt a flexible approach to work. Job descriptions will be reviewed regularly and where necessary revised in accordance with organisational needs. Any major changes will be discussed with the post holder.

• Maintain a high performing IT Infrastructure at SWR
• Implement short and long-term strategic solutions to network network and hardware capacity meets existing and future requirements.
• Develop, implement and maintain policies/procedures for all IT Infrastructure related tasks
• Practice network asset management, including maintenance of network components
• Provides “ownership” of third line technical issues through final resolution
• Installation of on-premise, cloud based and hybrid solutions for SWR
• Conduct research and make recommendations on IT Infrastructure products, services, protocols and standards in support of improving the IT Infrastructure at SWR
• Prepare scope of work reports and other documentation for IT projects and associated efforts
• Assess and administer all equipment, hardware and software upgrades
• Manage and ensure operational effectiveness of all servers and backup servers and their associated operating systems and software
• Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs and any peripheral kit
• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions and intrusion detection systems
• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server estate
• Provide guidance and mentoring to members of the wider IT team to encourage personal development
• Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments
• Contributes to departmental policy, procedures and practices on matters such as security, health and safety, environmental controls, service facilities and media storage
• Ensure full records for IT Infrastructure kit is maintained at all times
• Submits Requests for Change submissions as part of the Change Approval Board
• Work with internal and third party teams to ensure actions are taken and completed to protect and improve services
• Contributes to departmental policy, procedures and practices on matters such as security, health and safety, environmental controls, service facilities and media storage
• Participate in ad-hoc projects as and when required
• Take responsibility for management information and reporting required for South Western Railway.