IT / Technical Account Manager at HR GO Recruitment
Frome, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

28 Nov, 25

Salary

45000.0

Posted On

28 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Marketing/Advertising/Sales

Description
Responsibilities

THE ROLE

As a Technical Account Manager, the successful candidate will act as a trusted advisor to clients, bridging the gap between strategic goals and technical expertise. This hybrid role encompasses account management, technical consultation, and strategic planning-offering a unique opportunity to influence how clients leverage technology to achieve their objectives.

KEY RESPONSIBILITIES FOR THE IT / TECHNICAL ACCOUNT MANAGER

  • CLIENT RELATIONSHIP MANAGEMENT:Cultivating and maintaining strong, lasting relationships with clients, serving as the primary point of contact.
  • TECHNICAL ADVISORY:Leveraging an understanding of IT environments to advise on strategy, infrastructure, and improvements, grounded in best practices (Cyber Essentials, ISO 27001, Microsoft 365).
  • QUARTERLY BUSINESS REVIEWS:Leading meaningful QBRs to assess performance, uncover opportunities, and create a technology roadmap aligned with business objectives.
  • CUSTOMER SUCCESS:Proactively identifying opportunities to enhance client businesses, recommending additional services that foster growth and security.
  • PROPOSAL GENERATION:Collaborating with project engineers to scope technology changes, craft proposals, and address client queries.
  • SUPPORT NEW BUSINESS:Engaging with the Business Development team to assess potential client IT systems and provide actionable improvement recommendations.
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