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Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

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Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site

ABOUT THE ROLE

The IT Infrastructure team is seeking an IT Technical Advisor - Load Balancing to help support and maintain our enterprise load balancing environment, with a focus on Citrix NetScaler (ADC) platforms. This is a fantastic opportunity for someone early in their IT career who has a solid understanding of networking fundamentals and a desire to grow their expertise in load balancing technologies and enterprise infrastructure operations.
You’ll work as part of a collaborative team supporting the performance, availability, and security of applications across our organization.

WHAT YOU’LL DO HERE:

• Support and maintain Citrix NetScaler load balancer infrastructure within the enterprise network.
• Assist with configuring and updating load balancing policies, virtual servers, and service groups.
• Perform initial troubleshooting of load balancing and network connectivity issues.
• Collaborate with network, server, and application teams to support service availability and traffic management.
• Participate in change management processes, including scheduled maintenance and documentation updates.
• Help manage SSL certificates and basic security settings on NetScaler devices.
• Documentation, monitoring improvements, and process automation.Contribute to infrastructure

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique