Job Posting – N25-19
Position: Permanent Full-time IT Technical Analyst
Department: IT
Reports to: Coordinator of Information Technology

POSITION SUMMARY:

Reporting to the Coordinator of Information Systems and Information Technology, the IT Technical Analyst is responsible for IT helpdesk services including computer hardware and software, standard desktop applications (e.g. MS Office), support of user devices, connections to the networks, interfacing, education, and monitoring between systems and assistance with administration and specific application support (where appropriate) and maximizing customer digital satisfaction. Daily monitoring of some IT systems like backups. EDR, email spam filters. With an emphasis on providing excellent customer service and optimizing end user experience.
The IT Technical Analyst will support the Coordinator of Information Systems and Information Technology by independently completing appropriate IT projects including systems integrity, security, privacy, maintaining and upholding local policy and procedures, and, evergreening of end user devices.
Further, the IT Technical Analyst will be the lead on the RMM system, working on tier 1 network support and tier 1 IT projects with a development path toward advanced technical roles and broader IT project involvement in the future.

QUALIFICATIONS:

Successful completion of a university degree or college diploma in a computer-related field is required or equivalent work experience
Minimum two (2) years’ experience working with computer systems required
Work experience in IT, customer service or a health care environment is required
Certification in Microsoft Windows operating system or equivalent demonstrated experience
Experience with:
Windows Server 2016/2019/2022/2025
Active Directory, DNS, DHCP, MS SQL Server
Microsoft 365 platform
Microsoft AVD
Internet Information Server (IIS)
Network Switches, Routers, Firewalls
802.11 wireless
IT end user devices

SKILLS AND ABILITIES

• Proven ability to work as part of a team, with good interpersonal and collaborative skills
• Excellent analytical and problem-solving skills with keen attention to detail
• Excellent oral and written communication skills
• Excellent organizational skills and ability to re-prioritize tasks
• Professional, calm, pleasant approach to deal with changing environment and workload.
• Demonstrates good attendance and punctuality with the ability to maintain this standard.
• High degree of self-motivation and ability to work independently, under pressure and meet deadlines
• Demonstrated ability to work independently and use critical thinking skills to solve problems effectively.
• Understanding of business operations of a hospital
• Actively engages in self-learning

OUR HOSPITAL:

Campbellford Memorial Hospital is looking for compassionate and innovative team members to join our team. At CMH we have a 34-bed in-patient unit, Emergency Department, Day Surgery, Diagnostic Imaging, Laboratory and more. We serve the area between Peterborough and Belleville, providing the only Hospital between these two larger centres. Apply today to become part of our proud team of warm and caring professionals!

The IT Support Technician is responsible for managing service requests and inquiries using ticketing software, resolving or escalating issues as needed, and ensuring client satisfaction. This role provides technical guidance and support for hardware, software, and network connectivity issues, and assists with the administration and deployment of IT assets. The technician coordinates maintenance and replacement of end-user devices, ensures adherence to network access and security protocols, and develops documentation and training materials for staff. Additional responsibilities include supporting vendor access coordination, maintaining backup operations, and contributing to network infrastructure administration. The technician also participates in IT projects, committees, and provides on-call support, with a development path toward advanced network and project responsibilities.