DESIRABLE SKILLS

Don’t worry if you don’t meet all of these – we don’t expect you to know everything!

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong Excel skills, including data analysis and reporting functions.
• Experience in IT support, programme operations, or system administration.
• Familiarity with Microsoft Dynamics and reporting tools.
• Analytical and problem-solving abilities.
• Knowledge of mortgage processes.
• Good communication and collaboration skills.

JOB PURPOSE

We are looking for a detail-oriented and proactive IT & Technical Support Analyst to support mortgage product development, system configuration, reporting, release management and IT operational tasks. This role is ideal for someone looking to build hands-on experience in an organisation undertaking constant and frequent change.
We don’t expect you to have experience in everything we’ve listed here – we’re looking for someone who can be flexible to meet the needs of our changing business and we’ll make sure to give you the support you need to bring you up to speed.

EXAMPLE RESPONSIBILITIES

Data & product development

• Assist in mortgage product development.
• Contribute to letter development within mortgage systems.
• Execute month-end reporting, ensuring accurate data delivery.
• Manage and implement regional updates in Microsoft Dynamics.
• Process monthly FCA updates, ensuring regulatory compliance.
• Handle allocation changes for system workflows.
• Build analysis and Management Information reports.

Product testing & data handling

• Process and validate type applications for product functionality testing.
• Set up and manage product testing spreadsheets for tracking and analysis.

IT support & administration

• Configure new starter builds, ensuring seamless onboarding for employees.
• Manage phone and email communications, offering IT and programme support.
• Respond to user tickets, troubleshooting issues efficiently.
• Conduct stock checks and ordering of IT equipment and necessary resources.
• Perform basic user administration, including access management and system configuration.

Don’t worry if you don’t meet all of these – we don’t expect you to know everything!

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong Excel skills, including data analysis and reporting functions.
• Experience in IT support, programme operations, or system administration.
• Familiarity with Microsoft Dynamics and reporting tools.
• Analytical and problem-solving abilities.
• Knowledge of mortgage processes.
• Good communication and collaboration skills