APPRENTICESHIP OVERVIEW

An exciting opportunity has arisen for a Technical Support Apprentice to join our clients expanding team. This role is an excellent chance to join a growing business and gain skills from the ground up.
The Level 3 Digital Support - Digital Service Technician Apprenticeship Programme will give you an opportunity to start a career in an industry that is fast-paced and constantly evolving.
You will be provided you with valuable first-hand experience, knowledge, skills and qualifications to drive your career forward.

ESSENTIAL QUALIFICATIONS

• GCSE or equivalent English (Grade A*-C or 9-4) essential
• GCSE or equivalent Maths (Grade A*-C or 9-4) essential
  Job Types: Full-time, Apprenticeship
  Pay: £14,722.50 per year

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Northampton, NN7 3DB: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Licence/Certification:

• Driving Licence (required)

Location:

• Northampton, NN7 3DB (preferred)

Work Location: In perso

ROLE OVERVIEW

The Technical Support role covers all manner of technical Infrastructure support monitoring and maintenance for our customers. This role is primarily about support, however, there will be times where design, configuration and implementation will be required as skills progress. Most tasks can be performed remotely, however, there may be times when travel to customer sites is required, therefore being able to travel is necessary.

MAIN DUTIES

• Answering support phone calls.
• Logging tickets in our Incident Management tool and responding to tickets if they are logged by customers directly.
• Initial diagnosis of hardware and software faults.
• Analysis of calls logged to determine recurring problems.
• Liaising with Sales and Consultancy.
• Performing research to resolve incidents within the Service Level Agreements specified.
• Documenting processes and procedures.
• Following instructions in order to resolve an issue or configure a system.
• Looking for and highlighting service improvements where possible.
• Testing new technology.