Job Title: IT Technical Support – UK
Salary Range: £28k-£38k
Location: United Kingdom (Must be physically based in the UK)

WHAT MAKES YOU A GREAT FIT:

• You’ve got 2+ years of experience in technical support.
• You will have experience in support of Azure infrastructure (We will assist you in getting the required accreditations.
• You will have an understanding of networking components, including identity management, DNS, DHCP and security management.
• You’re keen on developing your technology knowledge.
• You’re able to communicate with clients clearly and concisely.
• Self-driven to meet and exceed target KPIs.
• You’re passionate about working in fast-paced environments where you can make a real impact
• You will ideally have had exposure to and understand technical professional services
  If you’re looking for a place where your hard work will be recognised, your ideas valued, and your career advanced, then this is the place for you. Come and be part of a company where you can truly make a difference

As a Technical Support Technician, you will be responsible for providing good quality, researched resolutions to issues raised by end-users. You will be trained and suitably equipped to troubleshoot and provide solutions to our end-users - all of our Technical Support Team are fully trained and accredited in the technologies we support. Your role is crucial in providing a great customer experience by resolving technical problems promptly, effectively and in a friendly manner. The role will mainly focus on Microsoft Azure, along with other vendor technologies.

This position offers opportunities for advancement and may eventually lead to an engineering role within our professional services team.

• You will respond to user inquiries and provide technical support via phone and our dedicated support portal.
• You will diagnose and resolve technical issues covering end-user devices and server environments.
• As part of the team, you will monitor customer infrastructure environments
• You will document and track support requests using the dedicated ticketing system.
• You will provide guidance and training to better equip end users.
• You will escalate unresolved issues to the professional services engineering team or the vendor.

• You will follow established policies and procedures.You will participate in projects and initiatives as needed.