ABOUT US:

We are looking for a skilled IT Technical Support professional to provide hands-on assistance, problem-solving, and proactive maintenance for our management staff.

ESSENTIAL SKILLS AND EXPERIENCE:

• Proven experience in IT technical support, ideally supporting senior management or executives.
• Strong knowledge of Windows, macOS, Microsoft Office 365, and common business software.
• Familiarity with network troubleshooting, security protocols, and cloud-based solutions.
• Excellent communication and interpersonal skills, with the ability to explain technical issues clearly.
• Strong organisational skills and ability to prioritise tasks in a fast-paced environment.

ROLE OVERVIEW:

The IT Technical Support role involves providing day-to-day technical assistance to the management team, resolving IT issues, and ensuring systems and devices are secure, reliable, and efficient. This role requires excellent problem-solving skills, technical knowledge across multiple platforms, and the ability to communicate complex issues clearly.

KEY RESPONSIBILITIES:

• Provide first-line IT support to management staff, resolving hardware, software, and network issues promptly.
• Install, configure, and maintain laptops, desktops, mobile devices, and other IT equipment.
• Manage user accounts, permissions, and access to systems and applications.
• Monitor and maintain IT infrastructure to prevent downtime and ensure security compliance.
• Liaise with external IT vendors and service providers when necessary.
• Assist in training staff on IT tools, systems, and best practices.
• Document IT processes, issues, and resolutions for reporting and knowledge sharing.