JOB SUMMARY

We are seeking a dedicated IT Support professional to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires excellent communication skills and a customer service-oriented mindset to ensure a seamless experience for users. You will be working with various operating systems including Windows, Mac OS, and Linux, while also managing network security through firewalls.

SKILLS

• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Proficiency in using Microsoft Office applications.
• Experience with firewall management and network security protocols.
• Previous experience in an IT support role is preferred.
• Familiarity with Remedy or other ticketing systems for issue tracking.
• Knowledge of various operating systems including Windows, Mac OS, and Linux.
• Excellent customer service skills with a focus on user satisfaction.
  If you are passionate about technology and enjoy helping others solve their IT challenges, we encourage you to apply for this exciting opportunity in our dynamic team.
  Job Type: Full-time
  Pay: £25,000.00-£30,000.00 per year
  Work Location: In perso

• Provide first-line support for IT-related issues via phone, email, or in-person.
• Troubleshoot hardware and software problems on various operating systems including Windows, Mac OS, and Linux.
• Assist users with the installation and configuration of software applications.
• Manage user accounts and permissions in the Office environment.
• Maintain and monitor firewall settings to ensure network security.
• Document issues and resolutions using Remedy or similar ticketing systems.
• Collaborate with other IT team members to resolve complex issues.
• Conduct training sessions for staff on new technologies or software updates.