IT-Technical Support Engineer - Full Time at Northfield Park Racino

Northfield, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

26.0

Posted On

20 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Hardware Maintenance, Software Configuration, Network Support, Customer Service, Active Directory, Ticketing Systems, Windows OS, Microsoft Office, TCP/IP, LAN, Wi-Fi, Remote Support Tools, Inventory Management, Interpersonal Communication, Problem Solving

Industry

Hospitality

Description

Description The Technical Support Engineer provides first-line technical support for Team Members across the property. This role is responsible for troubleshooting, maintaining, and supporting end-user technology including PCs, printers, POS systems, mobile devices, phones, kiosks, and related IT equipment. Principal Duties & Responsibilities Provide first-line technical support for hardware, software, network, and peripheral issues. Install, configure, and maintain company-approved hardware and software. Respond to service requests and incidents in a timely and professional manner. Escalate complex technical issues to senior IT staff when appropriate. Assist with onboarding and setup of new Team Members, including workstation deployment and account verification. Support software updates, patching, and basic system maintenance activities. Document incidents, troubleshooting steps, resolutions, and procedures within the IT ticketing system. Follow established IT security policies, standards, and operational procedures Assist with IT projects, equipment replacements, and technology deployments. Maintain inventory accuracy for assigned IT equipment and peripherals. Provide professional customer service and communicate technical information in a user-friendly manner. Required for All Jobs Performs other job-related duties as requested Proof of eligibility to work in the United States Work varied shifts, to include weekends and holidays Requirements Education High school diploma or equivalent Required Work Experience 6+ months of prior relevant experience (Information Technology in a similar role) Required Experience working in a resort, hospitality or casino environment Preferred CompTIA A+, Network+ or Security + Preferred Knowledge, Skills and Abilities Strong troubleshooting and problem-solving skills. Knowledge of Windows operating systems and Microsoft Office applications. Basic understanding of networking concepts including TCP/IP, LAN, Wi-Fi, and printers. Familiarity with Active Directory, remote support tools, and ticketing systems. Ability to prioritize and manage multiple support requests simultaneously. Strong customer service and interpersonal communication skills. Ability to work independently and within a team environment. Ability to maintain confidentiality and handle sensitive information appropriately Strong organizational skills and attention to detail. Ability to work in a fast-paced operational environment

Responsibilities

Provide first-line technical support for hardware, software, and network issues for team members across the property. Responsible for installing, configuring, and maintaining end-user technology including PCs, POS systems, and mobile devices.