Full job description

Job Responsibilities

• Provide first and second-level technical support to users and customers.
• Diagnose and resolve hardware, software, Windows, network, printer, and connectivity issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment.
• Configure and troubleshoot LAN, Wi-Fi, routers, switches, and basic network infrastructure.
• Troubleshoot TCP/IP, DHCP, DNS, IP addressing, and network connectivity issues.
• Install and configure Windows operating systems and required applications.
• Support Microsoft 365, Outlook, Teams, and user account-related issues.
• Create, configure, and troubleshoot user accounts and permissions.
• Provide remote and onsite technical support to customers.
• Install and troubleshoot CCTV/NVR systems and basic IP camera connectivity when required.
• Perform system installations, upgrades, backups, and routine maintenance.
• Document technical issues, solutions, and customer support activities.
• Escalate complex technical issues when necessary.
• Visit customer locations for installation, maintenance, and troubleshooting when required.
• Maintain good communication with customers and provide professional technical support.
• Follow company security, backup, and IT support procedures.

Required Technical Skills

The ideal candidate should have practical knowledge of:

• Windows 10/11 troubleshooting
• Computer hardware and peripherals
• LAN/WAN networking
• TCP/IP
• DHCP and DNS
• Routers and switches
• Wi-Fi networks
• Network printers
• Microsoft 365 / Outlook
• Basic Active Directory knowledge
• Remote Desktop / remote support tools
• Basic cybersecurity and endpoint security
• Basic CCTV/IP camera/NVR troubleshooting

Preferred Skills

Experience with any of the following will be an advantage:

• Microsoft Active Directory
• Ubiquiti / TP-Link / MikroTik / Cisco networking equipment
• CCTV/NVR systems
• Server and NAS environments
• Backup systems
• ERP or business applications
• Structured cabling and network installation

Candidate Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 2 years of relevant IT support experience preferred.
• Strong troubleshooting and problem-solving skills.
• Good understanding of computer hardware and networking.
• Good English communication skills.
• Ability to communicate professionally with customers.
• Ability to work independently and as part of a team.
• Willingness to travel to customer sites when required.
• UAE driving license is an advantage.
• UAE experience is an advantage.