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IT Technical Support at Matrix Medical Management

Spring, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Windows OS, Mac OS, System Configuration, Ticketing Systems, End-user Training, Inventory Management

Industry

Hospitals and Health Care

Description

Location: Spring, TX JOB DESCRIPTION We are seeking a dedicated and knowledgeable IT Technical Support professional to join our team in Spring, TX. The ideal candidate will provide technical assistance and support related to computer systems, hardware, or software. This role requires strong problem-solving skills, excellent communication, and the ability to work effectively in a fast-paced environment. KEY RESPONSIBILITIES * Respond to and resolve IT support requests via phone, email, or in-person. * Troubleshoot hardware, software, and network issues for end-users. * Install, configure, and maintain computer systems and applications. * Assist with the setup and deployment of new equipment and software. * Document issues and resolutions in the ticketing system. * Collaborate with other IT team members to escalate and resolve complex problems. * Provide training and guidance to users on IT best practices and software usage. * Maintain inventory of IT equipment and software licenses. QUALIFICATIONS * Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred. * Proven experience in IT technical support or a similar role. * Strong knowledge of Windows and Mac operating systems. * Familiarity with networking concepts and troubleshooting. * Experience with common software applications and tools. * Excellent communication and interpersonal skills. * Ability to work independently and as part of a team. * Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Responsibilities

The role involves resolving IT support requests via phone, email, or in-person while troubleshooting hardware, software, and network issues. Responsibilities also include installing and maintaining computer systems and providing guidance to users on IT best practices.