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IT Technical Support at Remote Recruitment
, , South Africa -
Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical support, Tier 2 support, Troubleshooting, Problem-solving, Customer service, SaaS, Remote troubleshooting, Help desk, Communication, Root cause analysis, Documentation, Escalation management

Industry

Staffing and Recruiting

Description
We are seeking a Mid-Level Tier 2 Technical Support Agent to join our customer support team in South Africa. This is a full-time opportunity for a technically skilled professional who enjoys solving complex issues and delivering excellent customer service. In this role, you will be responsible for handling escalated support tickets from Tier 1 agents, diagnosing technical problems, and providing effective solutions in a timely manner. You will work across multiple systems and collaborate with internal teams to investigate root causes, document fixes, and improve support processes. The ideal candidate is detail-oriented, organized, and able to communicate technical information clearly to non-technical users. To succeed in this role, you should have experience in technical support or help desk environments, along with strong problem-solving skills and the ability to manage multiple priorities. You must be comfortable working independently on more complex issues while maintaining a customer-first mindset. Experience with support tools, remote troubleshooting, and SaaS or web-based products is highly valued. This role is based in South Africa and is remote-friendly unless otherwise specified. If you’re ready to take on challenging technical issues and contribute to a high-performing support team, we encourage you to apply.
Responsibilities
You will be responsible for handling escalated support tickets and diagnosing complex technical issues across multiple systems. Additionally, you will collaborate with internal teams to investigate root causes and document effective solutions to improve support processes.