Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

IT Technical Support at Seamless Specialized Services

, , -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Troubleshooting, Software Troubleshooting, VoIP Systems, LAN, Wi-Fi, TCP/IP, Windows OS, Cisco Networking, VLAN, Linux Administration, Azure Fundamentals, CCNA, Ticket Handling, Documentation, Network Connectivity, IT Support

Industry

Business Consulting and Services

Description

Job Purpose The Technical Support role is responsible for providing first-line IT support to end users, ensuring the smooth operation of daily IT services. The role focuses on troubleshooting hardware, software, network, and communication issues, supporting users on-site, and escalating complex problems when required. The objective is to maintain high service availability, minimize downtime, and ensure user satisfaction. Key Responsibilities Provide first-level IT support for end users (hardware, software, and network issues) Respond to service requests and incidents in a timely and professional manner Troubleshoot PCs, laptops, printers, and peripheral devices Support basic network connectivity issues (LAN, Wi-Fi, TCP/IP fundamentals) Provide basic support for Cisco network devices (switches, VLANs, port access) Assist with installation, configuration, and setup of user devices and IT equipment Support Windows operating systems and basic Linux operations Provide basic support for cloud services (Azure fundamentals) Support VoIP and unified communication systems (basic troubleshooting) Escalate complex or critical issues to senior IT or vendors when required Document incidents, solutions, and procedures clearly Follow IT policies, security standards, and best practices Maintain clear and professional communication with all users Required Qualifications Education Bachelor’s degree in IT, Computer Science, or related field Experience 2–5 years of experience in Technical Support Technical Skills (Must) Hardware & software troubleshooting (PCs, laptops, printers) VoIP systems support Networking fundamentals (LAN, Wi-Fi, TCP/IP) Windows OS support Basic Cisco networking knowledge (switching, VLAN awareness) Ticket handling & documentation Linux basic administration Azure fundamentals CCNA certification

Responsibilities

Provide first-line IT support for hardware, software, and network issues to ensure high service availability. Troubleshoot end-user devices and escalate complex technical problems to senior staff or vendors.