Welcome to Allegiance Trucks, where our dedication to service fuels every mile. Since our founding in March 2019, we’ve been on an unstoppable path of growth, aquiring 17 dealership groups and expanding to over 40 locations across ten states. Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers, uplift one another, and foster a workplace where everyone thrives. As a leading truck dealership group, we’re proud to represent top-tier brands like International, Hino, Isuzu, and Ford, providing exceptional support to the Northeast’s essential trucking community. At Allegiance Trucks, we’re not just moving forward - we’re driving the future of trucking.

QUALIFICATIONS AND EXPERIENCE:

• Excellent oral and written communication skills.
• Excellent project management skills.
• Excellent Windows and Microsoft Office Skills.
• Should possess A+ or greater IT certification or degree
• Demonstrated understanding and technical proficiency with Windows Server, Active Directory, and Current Windows Environments

• Provides initial support and assistance to all users of PCs, PC Networks and related peripheral devices. This includes the support of “approved” PC software applications.
• Provides initial support to users of vendor applications; analyzes problems and contacts vendors for support if necessary. Responsible for making sure that vendor system application problems are resolved in a timely manner.
• Responsible for referring support issues to the Technical Support Specialist II or System Engineer when appropriate.
• Makes certain that each user receives timely and adequate support.
• Responsible for the setup & configuration of PC’s, printers and other peripherals.
• Responsible for the setup & configuration of approved software.
• Responsible for making sure that each call for support is properly documented using the Help Desk System.
• Responsible for managing projects and meeting deadlines using best judgment to achieve goals. Projects to be assigned by management.
• Work in a rotation with other employees for after-hours technical support of end users. Responsible to ensure all emergency items are resolved in a timely manner. Using other resources when necessary.
• Performs all other duties as assigned by supervisor.
• Must have reliable transportation. Travel visits to regional locations will be necessary.