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IT TECHNICAL SUPPORT SPECIALIST (3-5 YEARS)

Location: Deerfield Beach, FL (On-site, 5 days/week)
Experience Required: 3-5 years
Salary : 55-60K
Candidates should have 3 to 5 years of IT technical support experience, preferably in a smaller setting with a close-knit team. The role involves providing support to all employees, from C-level executives to staff at all levels within the company. Ideally, you should have experience in a company with 50 to 200 employees.
Overview:
We’re seeking a hands-on IT Technical Support Specialist who can operate independently and coordinate between external MSP/MSSP partners and internal stakeholders. This role is ideal for someone who thrives in a fast-paced environment, enjoys variety, and can own all end-user support and workstation functions.

Key Responsibilities:

• Serve as the liaison between the Managed Service Provider (MSP) and internal team.
• Coordinate service requests and support activities with the MSP.
• Manage and follow up with the MSSP on cybersecurity-related issues.
• Handle the physical setup and configuration of hardware (laptops, desktops, iPads, iPhones).
• Provide user support to approximately 90 users (60 active workstations).
• Troubleshoot hardware and software issues, including printers.
• Oversee user additions/deletions in Active Directory (managed by MSP).
• Support and eventually lead the migration and management of Microsoft Intune.
• Possess admin rights and the ability to make system-level changes when required.
• Sole point of responsibility for workstation functions and device support.
• Prioritize and manage multiple tasks effectively.

Requirements:

• 2 4 years of relevant IT support experience
• Strong familiarity with Azure AD concepts (experience with Hybrid Azure environments preferred).
• Working knowledge of Windows 11, Office 365 (Excel, Word), and general desktop environments.
• Comfortable supporting both Windows and Apple devices.
• Experience with Microsoft Intune or interest in owning Intune deployment.
• Strong troubleshooting and user support skills.
• Excellent communication and organizational skills.
• Ability to work independently with minimal oversight.
• Patient and personable, with a customer-first mindset.

Nice to Have:

• Experience with project/task management tools like Asana or Trello
• Exposure to MSP/MSSP-driven IT environments
• Any certifications in Microsoft technologies or cybersecurity

• Serve as the liaison between the Managed Service Provider (MSP) and internal team.
• Coordinate service requests and support activities with the MSP.
• Manage and follow up with the MSSP on cybersecurity-related issues.
• Handle the physical setup and configuration of hardware (laptops, desktops, iPads, iPhones).
• Provide user support to approximately 90 users (60 active workstations).
• Troubleshoot hardware and software issues, including printers.
• Oversee user additions/deletions in Active Directory (managed by MSP).
• Support and eventually lead the migration and management of Microsoft Intune.
• Possess admin rights and the ability to make system-level changes when required.
• Sole point of responsibility for workstation functions and device support.
• Prioritize and manage multiple tasks effectively