IT Technician 1 at Costa Vida

Pleasant Grove, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Hardware Repair, Software Installation, Help Desk Support, Active Directory, Windows OS, Mac OS, Networking Basics, Video Conferencing Support, User Account Management, Documentation, Inventory Management, Patch Management, Security Protocols, Customer Service, Communication

Industry

Restaurants

Description

Description REPORTING RELATIONSHIPS Position Reports To: Director of Technology Infrastructure GENERAL POSITION SUMMARY The IT Technician I will provide first-line technical support to end users, assist in maintaining hardware and software, and help ensure the smooth operation of IT systems across the organization. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Respond to and resolve help desk tickets and support requests via phone, email, or in-person Troubleshoot and repair hardware (desktops, laptops, printers, peripherals) and software issues Install, configure, and maintain PCs, mobile devices, and other technology tools Assist with setup and support for video conferencing, telephony, and meeting room equipment Support onboarding/offboarding, including user account creation, hardware deployment, and equipment returns Maintain accurate documentation of systems, configurations, and user support activities Escalate advanced issues to Level 2 or higher support teams as necessary Monitor and maintain IT inventory, ensuring accurate records of equipment and software licenses Perform routine updates, system backups, and patch management Follow security protocols and data privacy standards. Requirements WORKING REQUIREMENTS/CONDITIONS Education/Certification: High school diploma or GED required. Associate degree in IT or related field preferred. CompTIA A+, Microsoft, or other IT certifications a plus. Experience Required: 1+ years of experience in IT support, help desk, or related technical role preferred. Basic understanding of networking, Active Directory, and Windows/Mac OS Skills/Abilities: Strong troubleshooting and diagnostic skills Excellent communication and interpersonal abilities Customer service mindset with a helpful attitude Ability to manage multiple tasks and work under pressure Willingness to learn and grow in a team-oriented environment PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Ability to lift and carry computer equipment up to 50 lbs. Frequently required to sit, stand, walk, bend, crawl, and kneel Manual dexterity required to handle small components and cables Vision abilities required include close vision, distance vision, and ability to adjust focus Comfortable working in server rooms, under desks, or tight spaces Ability to use ladders or step stools to run cables or access ceiling tiles if needed May occasionally be required to travel between office locations WORKING CONDITIONS Office setting and restaurants. Standard business hours (M–F), with occasional evening or weekend support as needed Fast-paced, collaborative team environment INTENT AND FUNCTION OF JOB DESCRIPTIONS Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included are the minimal standards required to perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Responsibilities

The IT Technician I will provide first-line technical support by responding to and resolving help desk tickets related to hardware and software issues. This role also involves assisting in maintaining IT systems, including installation, configuration, and routine updates.