Location: 37 Shore, Waterview House, EH6 6QU
Salary: (Depending on experience)
Job Type: Full-time/35 Hours per week
Benefits: Private healthcare, enhanced pension contributions, funded certifications, hybrid working options
Are you a technically skilled and customer-focused IT professional ready to step into a pivotal role supporting complex IT systems? We’re looking for a 2nd/3rd Line Service Desk IT Support Technician to join our growing IT team and provide expert-level support to our clients.
In this role, you’ll resolve escalated IT issues, deliver proactive support, and contribute to infrastructure projects. You’ll be working on a range of systems including networks, servers, Microsoft 365, and cloud platforms. This is an excellent opportunity to grow in a fast-paced and supportive environment with ongoing learning and development.

✅ Responding to 2nd and 3rd line technical support queries via phone, email, and ticketing system
✅ Troubleshooting and resolving hardware, software, and network issues
✅ Managing and maintaining cloud-based services (e.g., Microsoft 365, Azure)
✅ Supporting server infrastructure and virtual environments (e.g., Hyper-V/VMware/Cove)
✅ Assisting with IT projects, migrations, and system upgrades
✅ Creating documentation and contributing to the knowledge base
✅ Mentoring junior support staff and acting as a technical escalation point
✅ Ensuring timely resolution and excellent communication with end-users