IT Technician (6 month Contract) Durban at Deloitte

Umhlanga Rocks, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Troubleshooting, Hardware Repair, Software Updates, Client Relationship Management, Microsoft Office Suite, Network Knowledge, IT Infrastructure, AV Setup, Service Now, SLA Monitoring, End User Training, Call Logging, Collaboration, Risk Awareness, Knowledge Transfer

Industry

Business Consulting and Services

Description

Company Description At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek. Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.Deloitte offers career opportunities across Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T). Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level. Job Description The ATS division within Deloitte is looking to hire an IT Technician on a fixed term contract basis who will, under direct supervision perform simple, onsite hardware, software and peripheral updates and repair within a predefined SLA. Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organisation. Provides adhoc end user training on the use of systems The candidate will bring with them, 1 year and above IT support experience, preferably within a large corporate environment. Qualifications Minimum Qualifications Comptia A+ and/ N+ certification Desired Qualifications Microsoft MCSA (Microsoft Certified Solutions Associate) certification Differentiators for this specific role Create and Maintain client relationship Install and configure of standard hardware & software Maintain a tidy environment Administration and filing for IT service desk Manage third party calls Filling in for absent colleagues Monitoring of SLA of calls (SLA 98%) on Service Now Logging system detail Assists with AV setups for events Key Performance Areas: Strategic Impact Under supervision, provides user support on IT queries in respect of hardware and software issues Client Impact: External / Internal Solves user queries remotely within SLA Escalates issues to technical experts that cannot be solved User connectivity Immediacy and resolution Operational Effectiveness Works collaboratively with ATS team to ensure calls are closed in the shortest possible time span Logs calls accurately with all detail onto system Tracks queries through to resolution and closes them on logging system Assists team members as required Remains aware of risk in area of expertise in alignment with Deloitte policies and processes Assists users through transfer of knowledge on MS Office Suite, IT processes and procedures Technical Competencies Sound technical knowledge in Microsoft Office suite and operating system Advanced knowledge of networks, IT infrastructure and applications *Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities. Additional Information At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent. Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements. Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information. To help you look out for potential recruitment scams, here are some Red Flags: Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies. Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process. Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand. If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

Responsibilities

The IT Technician will perform onsite hardware, software, and peripheral updates and repairs while troubleshooting and repairing computer systems throughout the organization. They will also provide ad-hoc end-user training on system usage.