QUALIFICATIONS:

A minimum 2 years of experience with IT support in a multi-tasking environment. Must have in depth working knowledge of Windows operating systems, inclusive of problem-solving skills. High level professionalism, dependability and attention to detail are also highly valued skills.

To work in conjunction with the hospital leadership to maintain efficient and cohesive IT operational flow of processes and equipment and assist our hospital staff in troubleshooting and resolving issues related to Microsoft Office, Windows operating systems, network connectivity, diagnostic equipment (laboratory and imaging) and veterinary software.

Duties and Responsibilities:

• Be the first point of contact for all IT questions and needs
• Should be able to properly use Project Management software (training will be provided)
• Must maintain top notch efficiency with assigned tickets and other assigned tasks
• Ability to troubleshoot and/or diagnose basic computer and network issues
• Should assist in maintaining accurate hardware inventory for the hospital
• Must be able to redirect and educate ACCESS team members on proper IT processes

and protocols

• Assist IT Director in implementing new technology as needed, inclusive of hardware installations
• Must be able assist with vendor communication in conjunction with IT Director
• Must be able to maintain reasonable, flexible hours due to the nature of hospitals that operate

on a 24/7 schedule

Provide maintenance (remotely or on site as needed) for all hardware / software (including computers and iPads). Perform all recommended updates on all hardware / software

• Provide any support to ACCESS administration as needed for the benefit of the hospital