JOB SUMMARY

We are seeking a knowledgeable and proactive IT Technician to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of our IT infrastructure. This role requires strong problem-solving skills, excellent customer service abilities, and a solid understanding of various operating systems and networking concepts.

QUALIFICATIONS

• Proven experience in providing IT support with a focus on customer service excellence.
• Strong knowledge of computer management principles and troubleshooting techniques for both hardware and software.
• Familiarity with computer networking concepts including LAN, VPNs, firewalls, and network security protocols.
• Proficiency in using help desk software such as BMC Remedy or ServiceNow; experience with Jira is a plus.
• Excellent communication skills to effectively interact with users at all levels of technical proficiency.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Experience with IT infrastructure management is preferred but not mandatory. If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity.
  Job Type: Full-time
  Pay: $22.85 - $27.51 per hour

Benefits:

• Relocation assistance

Work Location: In perso

• Provide technical support to end-users for hardware and software issues across various platforms including Windows, macOS, and Linux.
• Manage computer systems and ensure optimal performance by troubleshooting software and hardware problems.
• Assist in the configuration and maintenance of network systems, including LAN setups, VPN connections, and firewall configurations.
• Utilize help desk tools such as BMC Remedy, ServiceNow, or Jira to track service requests and manage incidents effectively.
• Conduct routine maintenance on IT infrastructure to ensure reliability and security.
• Offer desktop support for various applications, including Microsoft Office suite.
• Collaborate with team members to implement IT solutions that enhance productivity.
• Maintain documentation of IT processes, procedures, and configurations.