SKILLS/EXPERIENCE:

• Preferably up to 12 months experience within a 1st line support role within a medium to large organisation
• Multi-Site experience would be distinct advantage (confident with remote access support)
• Motivated and enthusiastic individual with a positive and problem-solving approach to tasks.
• Excellent attention to detail
• Excellent communication skills, personable and approachable

MAIN DUTIES:

• Support regional and local users with supervision, training and documentation.
• Log all incidents and requests within the managed ServiceNow platform.
• Support and troubleshoot the clients, mobile phones, tablets and peripheral (Windows OS, printers, scanners…) devices.
• Support Microsoft Teams Telephony System.
• Troubleshoot network and connectivity issues pertaining to cabling and local area network.
• Introduction, operation and maintenance of locally needed IT systems
• Local user management (new user request, access control and permission, user retirement).
• Monitor and service standard ALPLA solutions provided by Corporate IT based on guidelines.
• Maintain clients and install updates regularly.
• Support and participate in projects
  This role will be based at our Golborne site, but will require ad hoc travel to other UK sites.