IT Technician at American Indian College Fund

Quinte West, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

68700.0

Posted On

31 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Tier 3 Support, System Administration, Network Security, LAN/VPN Connectivity, Cybersecurity Principles, Hardware Support, Software Deployment, Azure Intune, Apple Business, Google Workspace, Active Directory, Office 365, Root Cause Analysis, Incident Response, Documentation, Asset Inventory

Industry

Education Management

Description

The American Indian College Fund The American Indian College Fund has been the nation’s largest charity supporting Native higher education for 35 years. The College Fund places its mission at the core of everything we do and how we do it. We are focused on creating and improving opportunity for Native individuals and communities who need it most, with a vison is for healthy, self-sufficient, and educated American Indian and Alaskan Native people. We are committed to transparency and accountability. We are a proud Top Places to work awardee with a continued eagerness to provide the best for our teams that do the work on advancing our mission and impact. The College Fund is looking for an experienced IT Technician who will support the Information Technology team to provide technical support, system administration, and escalate troubleshooting for both onsite and remote workforce across various time zones.  Professional communication skills, the ability and desire to take initiative, experience with network security, LAN/VPN connectivity, and foundational cybersecurity principles, and an outward mindset for supporting others are essential to supporting this department.   You will be joining a team of 2. The work environment is both dynamic and fast-paced; and the organizational culture is one that focuses on accountability, teamwork, and a strong passion for our mission. This position will have the opportunity to work with individuals across the organization, along with other business partners of the College Fund. This role reports to the Manager of Information Technology. This is a hybrid position located at our Denver, CO office. Your Day to Day * Provide Tier 3 support for complex hardware, software, identity, network, and endpoint issues, serving as an escalation point for Tier 1/2 technicians. Diagnose and resolve complex problems using logs, monitoring, and root cause analysis; document findings and implement permanent fixes. * Install, configure, upgrade, image, repair, and maintain laptops, peripherals, printers, and conferencing equipment; manage standard builds, configuration baselines, deployments, and recurring hardware issues, including warranty and RMA coordination. * Support the deployment of new software and enterprise applications across PC, Mac, and mobile devices using Azure Intune, Apple Business, and Google Workspace; manage application catalogs, update cadence, compliance reporting, and remediation. * Administer user accounts and access across Active Directory, Office 365, RingCentral, Adobe, Zoom, Monday.com, 1Password, Apple Business, and Google Workspace; provision and deprovision access for employees in alignment with security controls and least‑privilege practices. * Maintain accurate IT documentation, knowledge base content, and asset inventory, including lifecycle planning, ordering, recycling, vendor coordination, SLA tracking, budgeting inputs, and renewals. * Ensure data security through MFA enforcement, conditional access, cybersecurity monitoring in Darktrace, and incident response; educate users on phishing and secure practices in partnership with the IT Manager. * Communicate clearly with stakeholders regarding incidents, outages, maintenance, and system updates; translate technical issues for non‑technical audiences. * Participate in onboarding and training for employees and mentor Tier 1/2 staff; stay current on emerging technologies and contribute to infrastructure improvements, migrations, automation, and standardization initiatives. Note: This position description is not intended to be an exhaustive list of all duties. The Development Coordinator may be assigned additional duties related to the role needed to advance the College Fund’s mission. What You Bring: * 6+ years of progressively responsible Information Technology support experience, including escalation troubleshooting and administration of endpoint and identity tools * CompTIA A+ and Network+ (or equivalent experience); Security+ preferred * Strong knowledge of computer systems, mobile devices, and endpoint management platforms * Demonstrated strength in rapid troubleshooting, diagnosing and resolving client issues, and leading complex incident resolution through root cause and corrective actions. * Excellent communication and interpersonal skills with both technical and nontechnical users; ability to translate technical risk and options to stakeholders * Excellent problem-solving skills and patience with sometimes frustrated users; strong prioritization and time management in a multi-ticket environment * Experience using and troubleshooting Microsoft Office/Office 365 products, including admin-level troubleshooting (Exchange/Teams/SharePoint basics) * Strong internet research skills and ability to interpret vendor documentation, logs, and error codes * Experience configuring, maintaining, and troubleshooting printers and related network print services * Knowledge of Windows Active Directory domains and Azure Intune, and experience with identity/access administration (groups, policies, conditional access concepts) * Experience working with and training users to use cloud-based phone services and ability to administer call flows and support integrations as needed * Commitment to ensuring and maintaining computer and network security, including secure configuration, patching, and incident response participation It’s a bonus if you also have: * Associate’s degree in computer science or relevant field * Experience working with tribal communities and knowledge of Indigenous culture What you’ll get: Salary of $54,900 - $68,700 * Competitive Health Insurance Options * 100% employer funded dental, vision, and life insurance plans * Health Reimbursement, Flexible Spending and Lifestyle Spending Accounts * Continuous learning and development annual stipend / reimbursements * 403(b) match * PTO and Paid holidays Equal Employment Opportunity American Indian College Fund is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws. Candidate Accommodations: The College Fund is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided with reasonable accommodations. If you require assistance due to a disability in the application or recruitment process, please let us know when we contact you for next steps. Diversity, Equity and Inclusion As our workforce grows, so does our opportunity to evolve into an organization that is more reflective of our partners and the communities we serve. Our Process Application Review People Operations Phone Call Secondary and/or Technical Screen Panel and/or Cross Functional Screen(s) Background Check Offer Letter DiSC The order of these stages may vary depending on the role.

Responsibilities

The IT Technician will provide Tier 3 support for complex issues across hardware, software, identity, and network systems, acting as an escalation point for lower-tier staff. Responsibilities include installing, configuring, and maintaining endpoints, administering user access across various enterprise applications, and ensuring data security through monitoring and enforcement.