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IT Technician at Annuity Health
Reading, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Understanding, Microsoft Products, Analytical, Multitasking, Critical Thinking, Project Management, Project Execution, Deadline Management

Industry

Hospitals and Health Care

Description
Description The IT Technician (Help Desk) will work in a fast-paced Revenue Cycle environment with staff and operations to provide technical assistance and support related to computer systems, hardware and software. The schedule for this position will be Monday – Friday, 8:00am – 5:00pm, with the ability to have flexible hours based on the business need. Duties/Responsibilities Respond to Helpdesk tickets by asking questions to determine the nature of the problem. Support all personnel Monitor application operations and respond to issues. Analyze issues with application operations and propose solutions. Maintain daily performance and assist with computer, laptop, printer, mobile device and phone setup, testing and installation. Software installation Hardware installation Telephone installation Walk employees through problem-solving processes and running diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Provide technical assistance and support for internal users and their daily needs for internal application and connectivity by responding to queries either in person or over the phone. Takes ownership of and troubleshoot problems and follow through to resolution. Prompt resolution or escalation of issues as needed Perform other duties as assigned Required Skills/Knowledge Possesses a strong technical understanding of the various hardware, software and networking systems. Microsoft products and OS knowledge required Analytical Ability to multitask Critical Thinking Project Management and Project Execution Ability to meet deadlines Education/Experience Associate degree in Information Systems or one year of directly related experience in IT Support, required

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Responsibilities
The IT Technician will provide technical assistance and support related to computer systems, hardware, and software in a fast-paced Revenue Cycle environment. Responsibilities include responding to Helpdesk tickets, monitoring application operations, and resolving technical problems.