This is an IT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and remote learning - gaining qualifications with Solveway Apprenticeships!
We are looking for motivated, hard-working people who are passionate about technology. Our apprenticeship programme is intended for candidates who are looking for a career in IT.
We are looking for a proactive and detail-oriented IT Support Technician to join our team. The successful candidate will be responsible for providing technical support, managing customer queries, and ensuring smooth day-to-day IT operations. This role offers the opportunity to develop skills further, with progression into onsite support and installations once experience has been gained.

PROGRESSION (AFTER TRAINING AND EXPERIENCE):

• Carrying out onsite visits to customer locations
• Installing and setting up IT equipment onsite

DESIRED SKILLS & PERSONAL QUALITIES

• Excellent phone manner and strong communication skills
• Confident in asking questions and seeking clarity when needed
• Trustworthy, responsible, and able to maintain confidentiality
• Physically fit, with the ability to lift moderate weights and good vision
• Calm and composed when working under pressure
• Motivated by challenges and problem-solving
• Team player with the ability to collaborate effectively
• Punctual, reliable, and flexible with working hours
• High attention to detail and a logical, lateral thinker
• Quick learner with a genuine aptitude for developing new skills
• Well-organised, tidy, and able to prioritise tasks effectively
• Professional in appearance and conduct
• Positive attitude with a good sense of humour

WHAT TRAINING WILL THE APPRENTICE TAKE AND WHAT QUALIFICATION WILL THE APPRENTICE GET AT THE END?

Information and Communications Technician Level 3 Apprenticeship Standard:
Training Provided:
CompTIA A+
AZ - 900

QUALIFICATIONS

GCSE English and Maths A*-C/4-9 or level 2 equivalents.

• Handling customer enquiries in a professional and timely manner
• Maintaining accurate and up-to-date customer records
• Setting up and configuring email accounts
• Configuring and maintaining servers
• Preparing and deploying new laptops and desktop devices
• Ordering IT equipment and services as required
• Responding to support tickets and resolving issues efficiently
• Answering incoming calls and providing first-line support