This is an IT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and remote learning - gaining qualifications with Solveway Apprenticeships!
We are looking for motivated, hard-working people who are passionate about technology. Our apprenticeship programme is intended for candidates who are looking for a career in IT.

ESSENTIAL SKILLS

• Educational qualifications including GCSE or equivalent in grade 4 or above in English and Maths
• Completed an IT based subject at A-Level or equivalent
• Possess some knowledge of PC hardware, Windows 10/11, Microsoft Office products, and Google Workspace. A working knowledge of a range of software packages is also important but training will be provided
• Passionate about IT and supporting users
• Positive and enthusiastic approach towards work and personal development
• Have strong communication skills, able to explain technical information clearly and patiently
• A natural problem solver
• Committed to the safeguarding of children
• A natural aptitude to model the Trust’s core behaviours – ‘We display transparency, kindness and respect in all our interactions with others, and support each other in all our endeavours. We are tenacious in our desire to make the difference together’.

DESIRED SKILLS

Knowledge of:

• Network printers
• Audio Visual configurations
• Desktop, laptop and tablet systems
• File sharing and permissions
• Web based software applications
• Office 365/Google Workspace
• Apple iOS / Android
• MS Active Directory
• Windows Servers
• Switches and networking
• VLANs

WHAT TRAINING WILL THE APPRENTICE TAKE AND WHAT QUALIFICATION WILL THE APPRENTICE GET AT THE END?

Information and Communications Technician Level 3 Apprenticeship Standard:
Training Provided:
CompTIA A+
AZ - 900
Via the apprenticeship levy, the school will support you through a 15 month training course, providing mentorship and daily learning opportunities to grow and develop your IT skills. They will support dedicated time with the training provider and work closely with them to guide you through the apprenticeship.

QUALIFICATIONS

GCSE English and Maths A*-C/4-9 or level 2 equivalents.

ABOUT THE EMPLOYER

Are you a passionate and committed technology enthusiast with a desire to learn and grow in the IT field? Do you love to challenge ideas, suggest alternatives, and help others get the most out of their technology? If so, we want you to join our supportive team as an IT Technician Apprentice at Onslow St Audrey’s School, part of the Danes Educational Trust.
Working with our supportive and experienced team you will learn from IT colleagues to develop your skills in an accredited apprenticeship program to gain a nationally recognised qualification while providing essential first-line IT support. At Onslow St Audrey’s School, we’re dedicated to using technology to enhance teaching and learning, empowering all staff and students with a modern and effective network.
Our Vision
At the Danes Educational Trust we are committed to ‘Making the Difference Together’ sharing best practice and supporting each other to be the very best we can be.
Core Values

The post holder is expected to share our commitment to our core values:

• We value joy in working, teaching and learning together
• We encourage everyone within our Trust to feel optimistic about the future and how they can shape it
• We support all individuals in developing resilience to enable them to respond to change and grow as a result
• We value and support the wellbeing of all individuals who learn and work in our schools
• We provide equality of opportunity and experience for all
• We provide a safe and secure learning environment for all

Compliance
The post holder is required to be aware of and comply with policies and procedures relating to child protection; health and safety; confidentiality; and data protection and report all concerns to an appropriate person.
Safeguarding We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts.
Additional Information All staff are required to participate in training and other learning activities and in appraisal and professional development as required by the Trust’s policies and practices. This job description is a guide to the duties the post holder will be expected to undertake. It is not intended to be exhaustive or exclusive and will be subject to change as working requirements dictate and to meet the organisational requirements of the Trust.
Onslow St Audrey’s School
Old Rectory Drive
Hatfield, Herts AL10 8AB
https://www.daneseducationaltrust.org.uk/
Job Type: Apprenticeship
Pay: From £15,271.87 per year

Application question(s):

• Have you lived in the UK for the last 3 years?

Education:

• GCSE or equivalent (required)

Language:

• English (required)

Licence/Certification:

• Driving licence with access to your own car (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

• Learn from IT colleagues and apprenticeship training provider, completing all required coursework.
• Deliver friendly, efficient first-line IT support to staff, students, and visitors in person and remotely, logging all tasks in the Helpdesk system.
• Set up, maintain, and repair IT equipment; escalate issues when needed.
• Monitor and manage IT consumables, audio-visual systems, and support school events.
• Assist with system compliance, IT policies, GDPR, and health & safety requirements.
• Support the Network Administrator with device management, backups, group policy, and workload cover.
• Diagnose and repair hardware/software faults; support applications, mail systems, AV, telephony, and peripherals.
• Assist with credential management, software installations/updates, anti-virus, wireless setup, and access points.
• Provide support for cashless catering solutions and asset management.
• Help monitor filtering, networking, broadband, and servers where possible.
• Support remote access for users and suggest improvements to IT provision.
• Create and maintain IT documentation and deliver staff training when appropriate.