IT Technician at Clay County

Liberty, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

52335.92

Posted On

04 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT support, Hardware installation, Software configuration, Network troubleshooting, Windows 10/11, Office 365, Help desk support, Technical documentation, Networking principles, Communication skills, Problem-solving, Time management

Industry

Government Administration

Description

Role Overview We are looking for a reliable IT Technician to provide essential first-level support to our team. In this role, you’ll be the go-to person for installing, configuring, and maintaining our computers, software, and peripheral equipment. If you are a problem-solver who enjoys helping others and has a solid grasp of modern hardware and networking, we want to hear from you. What You’ll Do * Support: Act as the first point of contact for help desk calls, resolving issues or escalating them to the next tier when necessary. * Hardware: Setup, repair, and replace PCs, printers, scanners, and other peripherals at various department locations. * Software: Install and configure Windows OS, Office 365, and other application updates. * Troubleshooting: Identify and resolve network connectivity, hardware malfunctions, and software glitches. * Documentation: Maintain clear records of technical issues and resolutions. What You’ll Need (Minimum Qualifications) * Education: High School diploma/GED plus an Associate’s degree in IT (or equivalent professional experience). * Experience: At least 1 year of experience as a Help Desk or PC Technician. * Certification: CompTIA A+ or a similar industry-recognized certification. * Requirements: Must hold a valid driver’s license and be able to pass a drug test and criminal background check. Knowledge & Skills * Strong proficiency in Windows 10/11 and Office 365. * Working knowledge of Microsoft Windows networks and general networking principles. * Excellent communication skills and professional phone etiquette. * Ability to work independently and manage multiple tasks under deadlines. Physical Requirements & Work Environment * Ability to lift up to 50 lbs and perform physical tasks such as bending, climbing, and walking long distances. * Comfortable working in a quiet-to-moderate office environment with occasional loud periods. * Willingness to travel occasionally throughout the County (and rarely out of state). Why Join Clay County? Clay County provides a comprehensive benefits package designed to support your health and long-term security: * Retirement: Two defined benefit retirement plans (LAGERS and CERF) fully funded by the County, plus a deferred compensation match. * Health & Wellness: Robust medical, dental, and vision insurance options, including plans with no-premium options. * Time Off: 14 ½ paid holidays, accrued vacation, and paid sick leave. * Additional Perks: County-paid life insurance (2x annual salary), tuition reimbursement, and employee discounts at Park facilities, boat rentals, and the golf course.

Responsibilities

The IT Technician will provide first-level support by installing, configuring, and maintaining hardware and software systems. They are responsible for troubleshooting network and technical issues while maintaining accurate documentation of all resolutions.