ABOUT US

Cloud Systems is a small business in TECHNOLOGY_INFORMATION in Langley, BC. We are nimble and fun, and our goal is to improve efficiency for our customers by leveraging the power of the cloud!.

Our work environment includes:

• Lively atmosphere
• Company perks

JOB SUMMARY

Located in downtown Langley, Cloud Systems works with their clientele to remove their complicated and expensive hardware and move it to the cloud.
We are in an exciting and rapidly growing field right now and are currently hiring for a Technical Support Representative.
As a member of the Technical Support team, you will be part of delivering Cloud Systems Fanatical customer support via phone and email in our comfortable office.
There may be occasional site work so reliable transportation is an asset but not a must.
If you have a passion for technology and helping others, we would love to hear from you!

QUALIFICATIONS AND SKILLS

Requirements:
Troubleshooting/Logical thinking skills.
*Ability to follow company guidelines.
*Able to adapt to new situations.
*Technical Diploma OR relevant experience (helpdesk/technical support experience)
*Experience with Windows 10/11 Server 2016-2025, iOS, Android, Office products such as Office365
*Work under pressure and at times high call volume.
*Detail-orientated *Multi-task
*Able to speak and write English fluently
*knowledge of wired and wireless networks
*Knowledge of virtual networks
** Most importantly we are looking for someone who has great phone manners and is fun to work with!
Job Type: Part-time
Pay: $20.00-$30.00 per hour

Benefits:

• Company events
• Flexible schedule
• Work from home

Ability to commute/relocate:

• Langley, BC V3A 3Y6: reliably commute or plan to relocate before starting work (required)

Experience:

• IT: 1 year (preferred)

Licence/Certification:

• Drivers Licence (required)

Work Location: In perso

Responsibilities:
*Ticket each issue with proper documentation and notes.
*Answer the phone, emails and tickets in a prompt/efficient manner.
*Follow proper escalation procedure for issues.
*Troubleshoot all issues that occur.
*Run reports as they come due
*Assist customers in-person when necessary