REQUIREMENTS:

Required to provide Installation/Support/Advice/Troubleshooting in the following areas:

• Automated Gates/Doors
• Computer hardware and software

QUALIFICATIONS:

GSCE Maths and English – Grade C and above or equivalent

EXPERIENCE:

· One or more years working in ICT Support in a business or education environment
· Customer Service experience (1 year minimum)
· Sound understanding of school / education IT network

SKILLS AND ABILITIES

· Knowledge of maintaining a network, including server administration.
· Experience in installing, troubleshooting and maintaining a wide range of IT equipment including network Infrastructures, Computers, and mobile devices.
· Must be able to communicate with staff at all levels, along with pupils.
· Thorough understanding of Health and Safety procedures especially as they relate to work in the specific environment.
· Full UK driving licence and use of own vehicle.
· Assembly, disassembly and cleaning of equipment.
· Ability to exchange of information both verbally and in writing with staff and suppliers.
· Ability to repair equipment as required.
· Knowledge of appropriate use of relevant equipment, hardware and software configurations.
· Knowledge of policies and procedures relating to child protection, health, safety, security, equal opportunities and confidentiality.

JOB PURPOSE:

You will be responsible for providing outstanding frontline technical support, and ensure client issues are resolved swiftly and professionally.

KEY RESPONSIBILITIES:

· Respond to tickets, providing initial support and troubleshooting for hardware, software, and network issues.
· Diagnose and resolve common technical issues, including but not limited to Microsoft Windows OS, Microsoft 365, basic network connectivity, and VPN access.
· Document incidents, solutions, and escalate complex issues.
· Provide proactive support, such as routine system checks and alerts, to maintain client systems at optimal performance.
· Assist with setting up new users, hardware, and software installations.
· Ensure all service levels and response times are met, prioritising customer satisfaction.