Job Title: IT Support Technician
Company: Custom Management Solutions Inc.
Location: Edmonton, AB (Remote work flexibility available)
Employment Type: Up to Full-time

ABOUT US:

Custom Management Solutions Inc. is a growing company specializing in construction management, IT services, and custom software development. We pride ourselves on delivering high-quality solutions to our clients while maintaining a dynamic and supportive work environment.

POSITION OVERVIEW:

We are seeking a skilled and reliable IT Support Technician to join our team. This role focuses on providing technical support, remote troubleshooting, and device management across a range of environments. The ideal candidate is resourceful, client-focused, and comfortable working independently as well as part of a small team.

QUALIFICATIONS:

• Proven experience in IT support and troubleshooting (remote and onsite)
• Familiarity with Windows and macOS environments
• Experience with device deployment and software installation
• Understanding of networking fundamentals (e.g., DHCP, DNS, firewalls)
• Knowledge of Microsoft 365 administration (Exchange, SharePoint, Teams, Intune)
• Strong communication skills and a customer service mindset
• Ability to multitask and prioritize effectively in a dynamic work environment

• Provide remote and onsite technical support for end-users (Windows and macOS)
• Troubleshoot and resolve hardware, software, and connectivity issues
• Deploy, configure, and maintain company devices (laptops, phones, networking equipment)
• Assist with network setup and ongoing troubleshooting
• Manage Microsoft 365 user accounts and permissions
• Maintain documentation for IT procedures and assets
• Support various internal and client-facing IT projects