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IT Technician at Ebm Papst USA

Farmington, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

65000.0

Posted On

16 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Installation, Software Troubleshooting, Windows OS, MS Office, VoIP, Technical Support, System Diagnosis, User Training, Documentation, Peripheral Device Maintenance

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Summary: This job is responsible for installing, modifying and making minor repairs to personal computer hardware and software systems and providing technical assistance and training to system users. ESSENTIAL FUNCTIONS OF THE JOB: THE ESSENTIAL FUNCTIONS OF THIS JOB REQUIRE THE PERSON, WITH OR WITHOUT REASONABLE ACCOMMODATIONS, TO PERFORM THE FOLLOWING: * Setup new users with hardware and software based on user requirements. Installing and setting up programs such as Windows OS, Sophos Endpoint, MS Office applications including email, VoIP, various printers, remote connections. * Maintain and repair technological equipment or peripheral devices with regular upgrades. * Offering technical support by phone, on-site or remote session in a timely manner. Diagnose systems hardware, software, and operator problems. Instruct users in use of equipment, software, and manuals. Recommend or perform minor remedial actions to correct problems. Coordinate activities with help desk, network services, or other information systems groups. * Lift or move up to 25 pounds when installing or assisting service personnel in installation of hardware and peripheral components. * Possess and apply broad technical knowledge and hands on experience regarding hardware and software systems. * Keep accurate documentation for future reference. * Perform all other duties as assigned. Recommended Education and/or Experience Associates Degree in a related field; or minimum two years related experience; or combination of education and related experience.

Responsibilities

Responsible for installing, modifying, and repairing personal computer hardware and software systems. Provides technical assistance, training, and support to system users via phone, remote sessions, or on-site visits.