Overview:
Empowering Technology Solutions (ETS) is seeking a full-time Entry-Level IT Technician to provide exceptional support to our clients in the Tacoma, Washington area. Based in our Tacoma office, this role operates Monday through Friday, 8 AM to 5 PM, with occasional after-hours on-call support. Ideal candidates are passionate about launching a career in IT, have basic technical knowledge, and excel in customer service. At ETS, we’re committed to mentoring and developing driven individuals into skilled IT professionals. Join our fast-growing company and help shape the future of IT and cybersecurity solutions.
Stand out from the crowd and get ahead of the rest – submit your application and then complete the following assessment: https://www.ondemandassessment.com/link/index/JB-QKWWYHFQA?u=1191284
Brief Job Description:
As the IT Technician your primary focus will be delivering remote and onsite help desk support to our customers. In addition, we will teach you about Microsoft 365, Hyper-V and VMware server setups, how VoIP works, and best practices when deploying networking solutions. Cybersecurity will always overlap with everything we do.

Specific Job Duties:

• Provide first-line technical support to clients via phone, email, and remote tools, resolving issues like software glitches and connectivity problems.
• Assist with onsite hardware and software installations, upgrades, and troubleshooting in the Tacoma area.
• Learn to configure and support Microsoft 365 applications, including email and collaboration tools.
• Support senior technicians in maintaining servers, networks, and VoIP systems, with hands-on training in Hyper-V and VMware.
• Apply cybersecurity best practices, such as setting up secure passwords and monitoring for threats, under team guidance.
• Document client interactions and solutions in our ticketing system to ensure seamless support.

Requirements/Strongly Preferred:

• Strong communication and customer service skills, with a professional and friendly approach to client interactions.
• Basic knowledge of Windows 10/11 troubleshooting and general PC hardware/software.
• Passion for IT and a proactive drive to learn and grow in a technical career.
• Ability to work independently and collaboratively in a fast-paced environment.
• Valid driver’s license and reliable transportation for onsite client visits (preferred).

• Provide first-line technical support to clients via phone, email, and remote tools, resolving issues like software glitches and connectivity problems.
• Assist with onsite hardware and software installations, upgrades, and troubleshooting in the Tacoma area.
• Learn to configure and support Microsoft 365 applications, including email and collaboration tools.
• Support senior technicians in maintaining servers, networks, and VoIP systems, with hands-on training in Hyper-V and VMware.
• Apply cybersecurity best practices, such as setting up secure passwords and monitoring for threats, under team guidance.
• Document client interactions and solutions in our ticketing system to ensure seamless support