Key Responsibilities:

• · Conduct daily ticket/queue management.
• · Provide support to users and being the first point of contact for error reporting/ticket management skills
• · Installing and configuring hardware and software components to ensure usability by end users
• · Troubleshoot hardware and software issues for windows workstations and mobility support/management
• · Should have practitioner level knowledge in O365 applications.
• 
  
• Should be aware of command languages for remotely installing and managing the applications

• · Repair or replace damaged hardware like laptops/desktops/iPad
• · Upgrade the entire system to enable compatible software on all computers as per client standards
• · Installing and upgrading anti-virus software on the computer to ensure security standards are met as defined by client
• · Establish good rapport with all departments and colleagues.
• · Manage Inventory – Create Forecast for the upcoming months and order the hardware based on the requirements.
• · Shipping and Receiving – Shipping damaged/faulty OEM equipment’s and receiving replacements
• · Handle Shipments and Vendor Equipment Deliveries at the deskside solution spot
• · Manage technical documentation and ability to create new knowledge base articles where required.

Essential Skills:

• A good level of experience in ServiceNow and Deskside support roles with good communication skills in English and Dutch
• A strong experience in supporting end user computing + understanding of Office applications is required
• Mobility device management and Windows Intune
• Windows 10/11 OS imaging skills
• Dutch and English mandatory
• Should have a car so he can commute and support 2 days at OSS and 3 days at Boxmeer (46 kms apart)

Job Type: Full-time
Pay: €3.000,00 - €4.000,00 per month
Work Location: In perso

• · Conduct daily ticket/queue management.
• · Provide support to users and being the first point of contact for error reporting/ticket management skills
• · Installing and configuring hardware and software components to ensure usability by end users
• · Troubleshoot hardware and software issues for windows workstations and mobility support/management
• · Should have practitioner level knowledge in O365 applications.
• 
  
• Should be aware of command languages for remotely installing and managing the applications

• · Repair or replace damaged hardware like laptops/desktops/iPad
• · Upgrade the entire system to enable compatible software on all computers as per client standards
• · Installing and upgrading anti-virus software on the computer to ensure security standards are met as defined by client
• · Establish good rapport with all departments and colleagues.
• · Manage Inventory – Create Forecast for the upcoming months and order the hardware based on the requirements.
• · Shipping and Receiving – Shipping damaged/faulty OEM equipment’s and receiving replacements
• · Handle Shipments and Vendor Equipment Deliveries at the deskside solution spot
• · Manage technical documentation and ability to create new knowledge base articles where required