IT Technician at EXPRESS PAIN AND URGENT CARE PLLC

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

22.0

Posted On

01 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Hardware Support, Software Installation, Network Maintenance, LAN/WAN Support, Router Configuration, Switch Configuration, Firewall Support, User Account Management, Active Directory, Microsoft 365, Anti-virus Installation, Security Patching, Data Security, Documentation, Problem-Solving

Industry

Hospitals and Health Care

Description

Description IT Technician – Epic Pain Management Epic Pain Management is dedicated to providing exceptional, patient-centered care through innovative and compassionate pain management solutions. We pride ourselves on professionalism, teamwork, and a deep commitment to helping our patients achieve relief and recovery. Work Environment IT Technician will work in an office setting, and travel between sites (Field Service) to support infrastructure. Why Join Epic Pain Management? At Epic, every patient interaction matters. You’ll be part of a supportive, growth-driven team where your work directly impacts both patient care and the overall patient experience. Our benefits include: Paid time off, paid holidays, and 401(k) with a 4% employer match 80% employer-paid medical insurance for employees, with optional dental, vision, and family plans Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs Key Responsibilities Technical Support: Responding to user requests, troubleshooting, and diagnosing hardware/software issues via email, phone, or in-person. Hardware & Software Installation: Setting up, configuring, and updating laptops, desktops, printers, and software applications. Network Maintenance: Monitoring and supporting LAN/WAN, routers, switches, and firewalls. User Management: Creating, managing, and maintaining user accounts (e.g., Active Directory, Microsoft 365). Security & Data Protection: Installing anti-virus, updating security patches, and ensuring data security protocols are followed. Documentation: Maintaining detailed records of repairs, system updates, and equipment inventory. Education: Associate degree in IT, Computer Science, or equivalent experience/certifications (e.g., CompTIA A+, Network+). Technical Skills: Proficient in Windows/macOS, networking protocols (TCP/IP), and hardware maintenance. Soft Skills: Strong problem-solving, communication, and customer service skills. Requirements Education: Associate degree in IT, Computer Science, or equivalent experience/certifications (e.g., CompTIA A+, Network+). Technical Skills: Proficient in Windows/macOS, networking protocols (TCP/IP), and hardware maintenance. Soft Skills: Strong problem-solving, communication, and customer service skills.

Responsibilities

The IT Technician will be responsible for providing technical support by responding to user requests, troubleshooting, and diagnosing hardware/software issues via various communication channels. Key duties also include setting up, configuring, and updating hardware and software, maintaining network infrastructure, managing user accounts, and ensuring data security protocols are followed.