Join Us as an IT Technician - Be Part of a Connected Future
At Fortune Brands Innovations, we’re proud to house a dynamic portfolio of premium kitchen and bathroom brands, including Aqualisa, a market leader in digital showering technology. With a growing footprint across the UK and a new state-of-the-art site at i54 Wolverhampton, we’re creating opportunities across all functions—starting with our expanding IT Team.
We are currently looking for a technically skilled and solutions-driven IT Technician to join our team and support both local and remote users across our EMEAA operations.

ABOUT THE ROLE

As an IT Technician, you’ll support all aspects of IT infrastructure—from frontline user helpdesk to broader network operations. You’ll be a critical part of our team, troubleshooting and implementing solutions to ensure seamless day-to-day IT operations across our organisation.

WHAT YOU’LL BE DOING:

• Manage and triage helpdesk queries, escalating or delegating as needed to the appropriate team member
• Support infrastructure, networks, and systems across EMEAA operations
• Build and maintain IT assets in line with internal standards
• Document all work processes and keep existing records up to date
• Participate in requirements gathering and design sessions for infrastructure or software projects
• Install, configure, and maintain hardware, operating systems, and software
• Troubleshoot connectivity, performance, and user issues
• Provide education and guidance to users on new systems and technologies

WHAT YOU’LL BRING TO THE ROLE

• Experience with Microsoft Server (install, AD, remote admin, configuration, security)
• Basic knowledge of networking and switch configuration
• Experience with Windows 10/11 and the Microsoft 365 suite (including Teams)
• Understanding of VLANs, firewalls, VCenter, backup systems, antivirus, print servers, and VoIP systems
• Excellent problem-solving skills and a proactive, solutions-focused mindset
• Ability to multitask and remain calm under pressure
• Two or more years of relevant education (ideally in Computer Science)
• Two or more years of experience in a similar IT support role
• Strong communication and interpersonal skills to support users at all levels

What Your Colleagues Say About You:

• Resourceful and always focused on solutions
• Communicates with clarity and confidence
• Highly organised and methodical
• Detail-oriented and dependable
• Passionate about innovation and excellence

Our Values:

• Cultivates Innovation – Stay curious and explore new ideas
• Active Learner – Always seek opportunities to grow
• Collaborates – Share skills and knowledge to make an impact
• Plans and Aligns – Make your work meaningful and goal-driven