JOB OVERVIEW

We are seeking a skilled IT Technician to join our dynamic team. The ideal candidate will be responsible for providing technical support, troubleshooting software and hardware issues, and ensuring the smooth operation of our IT infrastructure. This role requires a strong understanding of computer networking, operating systems, and various technical support tools. The IT Technician will play a crucial role in maintaining system performance and user satisfaction.

REQUIREMENTS

• Proven experience in a technical support role or similar capacity.
• Strong knowledge of computer networking principles and practices.
• Proficiency in operating systems including Windows, MacOS, and Linux.
• Familiarity with issue tracking systems such as Jira, ServiceNow, or Remedy.
• Experience with firewall management and security protocols.
• Excellent problem-solving skills with the ability to troubleshoot software issues effectively.
• Strong communication skills to interact with users at all levels of technical proficiency.
• Ability to work independently as well as part of a collaborative team environment.
  Join us in this exciting opportunity to contribute your expertise as an IT Technician while enhancing your career in a supportive environment!
  Job Types: Full-time, Part-time, Fixed term contract, Casual, Freelance
  Pay: $20.00-$28.17 per hour
  Expected hours: 10 – 40 per week

Schedule:

• Monday to Friday

Work Location: On the roa

• Provide technical support to end-users for hardware and software issues across various platforms including Windows, MacOS, and Linux.
• Troubleshoot and resolve network connectivity issues, ensuring optimal performance of computer networking systems.
• Monitor and maintain firewall configurations to protect the organization’s data and resources.
• Utilize tools such as Jira, ServiceNow, and Remedy for tracking issues and managing service requests.
• Perform routine maintenance on IT equipment and assist in the installation of new hardware and software.
• Document technical processes and create user guides to enhance the knowledge base within the organization.
• Collaborate with other IT team members to develop solutions that improve efficiency and user experience.
• Stay updated with the latest technology trends to provide informed recommendations for system improvements.